Which type of cover would you like to discuss?
Why are you getting in touch?
Write to us at:
We're here to help:
Monday to Thursday from 8:30am - 6:00pm, or Friday 8:30am - 5:30pm, except UK bank holidays.
Write to us at:
- Claims Team,
- AIG Life Limited,
- PO Box 12010,
- Harlow,
- CM20 9LG
We're here to help
Monday to Thursday from 8:30am - 6:00pm, or Friday 8.30am - 5:30pm, except UK bank holidays.
What happens next?
A claims assessor will explain the process and what information we’ll need and guide you through the process.
Need help or support?
We have a dedicated help and support section for customers and their representatives, which may be of use.
Help & support
Write to us at:
- Complaints Team,
- AIG Life Limited,
- PO Box 12010,
- Harlow,
- CM20 9LG
What happens next?
We’re committed to resolving complaints through our own complaints procedures. But if a matter cannot be resolved to your satisfaction, you can refer your complaint to the Financial Ombudsman Service.
If you make a complaint, it won’t affect your right to take legal proceedings.
*Calls are charged at standard rates from a BT landline but may cost more via mobiles and other networks.
Online Dispute ResolutionIf you want to complain about an insurance policy purchased online and you reside outside the UK, Channel Islands, Isle of Man or Gibraltar, you may be able to use the European Commission’s Online Dispute Resolution platform. You can also contact our complaints team.
Financial Ombudsman Service
The Financial Ombudsman Service helps settle disputes between consumers and financial firms. Their service is independent and does not cost you anything. They can decide if we have acted wrongly and if you have lost out as a result. If this is the case they will tell us how to put things right and whether we have to pay you compensation.
If you make a complaint, we will send you a leaflet explaining more about the Financial Ombudsman Service. You can also ask us to send you the leaflet at any other time.
Alternatively, you can contact the Financial Ombudsman Service yourself using the following details:
Write to us at:
- Customer Services Team,
- AIG Life Limited,
- PO Box 12010,
- Harlow,
- CM20 9LG
We're here to help:
Monday to Thursday from 8:30am - 6:00pm, or Friday 8:30am - 5:30pm, except UK bank holidays.
Why are you getting in touch?
Monday to Friday, 9:00am to 5:00pm. Monday to Friday, 9:00am to 5:00pm. Monday to Friday, 9:00am to
5:00pm. We're here to help
We're here to help
We're here to help
Write to us at:
We're here to help
Monday to Friday, 9:00am to 5:00pm.
Contacting AIG Customer Service Center
AIG or American International Group is an insurance provider offering health, life, accident and annuity insurance policies. The company website explains the different insurance options for both personal and business accounts.
Click here to leave a comment about your customer service experience.
Contact Info:
Phone Contact Numbers
There are several customer service phone numbers listed for AIG customer service. Below each phone number we’ve listed the customer service hours of operation.
- American General Life and Accident: 1-800-888-2452
Open from 7 AM to 5 PM (CST) daily.
- American General Life: 1-800-763-8851
- Franklin Life: 1-800-763-8851
- Old Line Life: 1-800-763-8851
- All American Life: 1-800-763-8851
Open from 7 AM to 6 PM (CST) Monday to Friday.
- United States Life: 1-800-346-7692
Open from 8:30 AM to 5 PM (EST) Monday to Friday.
- Alternative Life Insurance Policies: 1-800-442-2936
Open from 7 AM to 6 PM (CST) daily.
- Western National Annuities: 1-800-424-4990
Open from 7 AM to 6 PM (CST) daily.
- Sun America Annuities: 1-800-445-7862
Open from 5 AM to 5 PM (PST) Monday to Friday.
- VALIC Annuities: 1-800-448-2542
Open from 7 AM to 8 PM (CST) Monday to Friday.
- Claims Processing: 1-866-960-0772
Open from 7 AM to 10 PM (EST) Monday to Friday and 7 AM to 3 PM (EST) Saturday.
- Accident and Health Customer Service: 1-877-867-3783
Open from 9 AM to 5:30 PM (EST) Monday to Friday.
Mailing Address
Your letter to AIG can be addressed to the corporate office. The office does not handle claims processing or monetary/financial issues of any kind. For security purposes and your protection, don’t include any personal financial information, including your social security number, in the letter.
American International GroupCustomer Relations180 Maiden LnNew York, NY 10038
Official Website
The official site for AIG is located at //www.aig.com. If you have an AIG account, you should log in before contacting customer service. Some companies offer different contact information from within your account to speed up the customer service response.
For social media contact, visit:
- Twitter: //twitter.com/AIG_LatestNews
There are other social media pages listed on the social news portion of the site located at //www.aig.com/social-media_3171_442101.html.
Customer Service Email
- General Questions/Feedback: //www.aig.com/email-us_3171_453577.html
- Press Contact: //www.aig.com/email-us_3171_453577.html
- Investor Relations:
- Casualty Brokers: //www.aig.com/email-us-for-aig-brokers_3171_457170.html
Our Experience
When we contacted the customer service department, we encountered a strong warning regarding the use of the automated system. Unless you or other customers are policy holders of AIG, you could potentially be breaking state of federal laws. Considering we are policyholders, we proceeded. We asked the customer service agent if the company provides payment assistance programs for customers who fall on tough financial times. The agent explained that the customer would contact the customer service department and they could work through the details in order top keep the account current. Due to certain privacy laws, the agent couldn’t disclose an additional details.
The agent provides a detailed answer in a professional manner. What was your take the AIG customer support team? Comment below.