Anthem blue cross 24 hour nurse line

Nurse Lines Provide Answers to Basic Health Questions

Enabling access to healthcare is one of the primary functions of The Blues®. But sometimes people just want access to healthcare information like advice, resources, support, or even just a calm voice in the middle of the night to help settle your concerns.

Getting the right information is vital, and the skills and resources of a trained healthcare professional such as a nurse can be one of the most effective ways to get the information you need. Sometimes you just need a quick answer to a health issue that doesn’t require immediate medical treatment or a physician visit. That’s why many Blue Cross and Blue Shield companies offer a 24-hour nurse line.

When to Call a Nurse Line

With a 24 hour nurse line, you can call 7 days a week, 365 days a year to ask basic health questions and address concerns such as:

• Your symptoms
• Medications and side effects
• Reliable self-care home treatments
• Self-help and support groups
• When to go to your doctor
• When to go to the emergency room
• Local physician and hospital resources
• Wellness information

Check with Your BCBS Company for Availability

Best of all, the BCBS 24-hour nurse line is a free resource to BCBS members. It’s just one of the benefits the Blues offer to help improve access to high-quality and affordable healthcare, and one of the ways we’re helping to transform the healthcare system for the better.

To find out if your BCBS company offers this service, or to locate the toll free phone number to your local Nurse Line, check the back of your BCBS member card or visit your BCBS company website.

Access Healthcare Healthcare tools Healthcare consumers

The Blue Cross Blue Shield Association is an association of 35 independent, locally operated Blue Cross and/or Blue Shield companies.

Get the care you need, when you need it

Know where to go

Your health care needs don’t always follow a schedule. Learn where to go when you or your family needs care, no matter what time or day it is.

Your PCP

When you’re sick or hurt, always call your primary care provider (PCP) first (unless it’s an emergency). Even if you call after hours, someone from the office should be on call and able to help.

Your PCP is listed on your member ID card and in your online profile.

Get PCP's phone number

He or she will:

• Get to know you and your health history
• Work with you to find specialists and medicines when needed

If you haven’t seen your PCP before, call and make a new patient appointment as soon as you can. It’s a good idea to see your doctor when you’re well, so he or she can better treat you when you aren’t.

Change your PCP anytime

1. Find a PCP in your plan with our Find a Doctor search tool.
2. Once you know the name of the PCP you want, write it down.
3. Use our online tool or call the Customer Care Center number on your member ID card.

24/7 NurseLine

1-800-224-0336 (TTY)

Health issues can come up when you least expect them. Our toll-free 24/7 NurseLine lets you talk with a registered nurse whenever you have health questions or need medical advice — day or night, holidays and weekends. Our nurses are here to:

• Advise you on where to go when you need care
• Help you with any health questions you have
• Give you advice about caring for your baby or child

LiveHealth Online

LiveHealth Online lets you visit a doctor through live video on your computer, tablet or smartphone. It’s an easy way to get care for you or your family anytime of the day or night without leaving home.

As an Anthem Medi-Cal member, you can use LiveHealth Online at no cost to you.

Sign up now so you can:

• See a doctor in minutes: When you have a common health problem like a cold, the flu, fever, pink eye, sore throat, sinus infection and more! Doctors can also send prescriptions to your pharmacy if needed.*
  Spanish speaking doctors are available seven days a week by appointment using Cuidado Médico on LiveHealth Online.
• Talk with a therapist in four days or less: If you’re feeling anxious, stressed or having a tough time coping, you can make an appointment for a 45-minute counseling session.
• Visit with a psychiatrist in 14 days or less: When talk therapy alone isn’t enough, members 18 and older can make an appointment to get help with managing certain medicines to help manage behavioral health conditions.

Getting started is easy!

Sign up at no cost on the LiveHealth Online website or download the free app:

*Prescriptions determined to be a “controlled substance” (as defined by the Controlled Substances Act under federal law) cannot be prescribed using LiveHealth Online. Psychiatrists on LiveHealth Online will not offer counseling or talk therapy.

LiveHealth Online is the trade name of Health Management Corporation, a separate company providing telehealth services on behalf of Anthem.

Urgent care

An urgent medical condition is when care is needed for a sudden illness, injury or condition that is not an emergency but needs to be treated right away.

You may need urgent care if you have:

• Minor burns
• Earaches
• A very sore throat
• An injury from a fall
• Frequent vomiting
• A cut that’s deep enough to need stitches
• A fever over 101 degrees Fahrenheit
• Muscle sprains or strains

If you need urgent care

• During normal clinic hours, call your primary care provider (PCP). Their number is listed in your online profile.
• After hours and on weekends, visit an urgent care center.

Find an urgent care center near you

Use our Find a Doctor search tool

Emergency room (ER)

Emergencies are times when there could be serious danger or damage to your health if you don’t get medical care right away. If you need emergency care, call 911 or go to the nearest hospital emergency room (ER).

Go to the ER if you:

• Have chest pains
• Have trouble breathing
• Are bleeding badly
• Are pregnant and have signs of harm to yourself or your baby like pain, bleeding, fever or vomiting
• Feel like you might hurt yourself or someone else

After an ER or urgent care visit
Call your PCP as soon as you can after you visit the ER or urgent care center. Your PCP can help with your follow-up care. Their number is listed in your online profile.

Not sure if it’s an emergency?
Call our 24/7 NurseLine. Our nurses can tell you whether you need emergency care or help you find an urgent care center.

Can you call a nurse to ask questions?

When should I call my nursing line?

Can I text a nurse line?

Does Florida Blue have a 24 hour nurse line?