Bank of america fraud protection customer service

Please review the following important information that can help you protect yourself from personal information scams and help protect your privacy.

German American Bancorp values the safety and security of our customers, your accounts and identities. We want to help you take precautions that will protect you. Education and awareness is the most important step. Consider the following as you take steps to protect you and your personal information online.

There are many types of fraudulent activities that could be used to attempt to steal your personal information.

  • Phishing:Pretending to be a financial institution or other company and sending email, text messages or pop-up messages to get you to reveal your personal information
  • Skimming: Stealing credit/check card numbers by using a special device on ATMs or when processing a purchase
  • Pretexting: Pretending to be you when they call financial institutions, phone companies and other sources to get additional information
  • Redirecting your mail: Filling out a change-of-address form to have your billing statements sent to an address they choose
  • Old-fashioned stealing: Grabbing wallets and purses, mail (including bank and credit card statements), pre-approved credit offers, new checks or tax information; they can even steal a company’s personnel records or enlist employees who have access to your information
  • Dumpster diving: Rummaging through trash looking for bills or other paper with your personal information on it

German American Bancorp and its family of affiliated financial services companies will NEVER call, text or send you an email asking you to supply personal information, such as:

  • User IDs
  • Passwords
  • Social Security Number
  • Card or Account Numbers
  • Card Verification Value/Card Verification Code (CVV/CVC)

You should NEVER supply your username, password, account number, credit card number, check card number or any other personal or confidential information via phone or email, and NEVER click on links or reply directly to any email  or text in question. If you receive a suspicious email or text, you should DELETE it immediately.

Check your accounts and bank statements (online or paper) each month to look for fraudulent activity. You should also review your credit report annually for transactions and accounts you don't recognize.

If your identity is stolen or at risk

Notify all of your banks and financial companies immediately. You can call our Customer Care Center at (800)482-1314, and we'll work with you to help correct any unauthorized transactions in your account(s) and help protect you from any future identity theft or account fraud. You should also take the following steps:

New threats emerge every day that can negatively impact transactions and businesses. Your best defense? A good offense. Rely on the latest insights, solutions and technology to protect against criminal activity. Contact your BofA representative anytime to discuss how we can help you do business in ways that are fast, smart and secure.

*By clicking on this link you are leaving our website and entering a third-party website over which we have no control.

Neither TD Bank US Holding Company, nor its subsidiaries or affiliates, is responsible for the content of third party sites hyper-linked from this page, nor do they guarantee or endorse the information, recommendations, products or services offered on third party sites.

Third party sites may have different Privacy and Security policies than TD Bank US Holding Company. You should review the Privacy and Security policies of any third party website before you provide personal or confidential information.

If you believe you are a victim of fraud, it's important that we speak with you directly. Please call us immediately at 1-800-528-4800 so that we can assist you.

We have extensive controls in place to help protect our Card Members' accounts from fraud. To learn more about the measures we take, as well as the steps you can take to safeguard yourself, explore our Security Center.

We value you as our client, and we always want you to feel safe doing business with Merrill.  As a commitment to our clients' account security, we are offering this guarantee:

We will reimburse you for quantifiable monetary losses that occur in any of your Merrill accounts due to unauthorized, third-party activity.

At Merrill, it is important for us to have a working relationship with you that enhances your account security.

Visit our Security Center to find out more about how Merrill protects you, and how you can protect yourself against fraud and scams.

Bank of america fraud protection customer service
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How do I get my money back from unauthorized transactions?

Contact the company or bank that issued the credit card or debit card. Tell them it was a fraudulent charge. Ask them to reverse the transaction and give you your money back.

How long does it take to get fraud money back Bank of America?

The $0 Liability Guarantee covers fraudulent transactions made by others using your Bank of America consumer debit card. To be covered, report transactions made by others promptly, and don't share personal or account information with anyone. Access to funds next business day in most cases, pending resolution of claim.

How do I report fraud on my Bank of America credit card?

To report a lost or stolen credit card: Log in to Online Banking to report your lost or stolen credit card. You can also call 800.732. 9194 (outside the continental U.S. call international collect 1.757. 677.4701) 24/7.

Does Bank of America investigate fraud?

Do Banks Really Investigate Disputes? Yes. They do so as a protection service for their customers so that they don't have to worry about the ever-increasing sophistication of fraud.