Glacier bay water dispenser hot water not working

Whether it’s in the office, school or gym, we rely on our water coolers for endless supplies of sparkling clean hot and cold water. So what to do when your water cooler stops working?

At The Water People we are passionate about helping people get the most out of their water coolers, and we can help ensure yours is always operating at its best.

For some DIY water cooler troubleshooting, try our basic repair tips.

Water cooler troubleshooting

• Very often if your water cooler is not working, the problem can be traced to the power supply. So as a first step, check that it is properly plugged in at the wall and the mains power is turned on.
• If it is switched on but not dispensing water, the next step is to check your water supply. In the case of bottle-filled water coolers, ensure the bottle is not empty and there is an adequate amount of water in the reservoir.
• Water coolers with top-filled bottles sometimes develop air locks that restrict the flow of water to the taps, and this can often be fixed by simply removing and replacing the bottle.
• With bottom-filled water coolers, a common cause of flow issues is a poor connection of the hose between the probe head (on top of the bottle) and the water pump. Ensure that the hose is fully inserted into both.
• If yours is a mains-fed water cooler, ensure the mains tap is turned on. Check all piping and couplings to ensure the unit is properly connected to the mains water supply, and look for any signs of leakage behind or around the base of your water cooler.

NB: For your personal safety, it is recommended that you always turn off all switches and unplug your water cooler before opening the housing.

Call in the experts

If none of these steps help to get your water cooler going with the flow again, contact our experts for professional advice.

At The Water People, we understand that most businesses don't have the staff, resources or time to service their own water coolers, so we offer a fast on-site maintenance and repair service.

Our teams of fully equipped expert technicians operate across the Melbourne metro area, and we pride ourselves on finding the most cost-effective way to keep your water cooler running smoothly.

Maintaining your water cooler to prevent problems

The best way to avoid problems with any water cooler is to ensure it is regularly serviced. Modern water coolers are very reliable and seldom break down - provided they are properly maintained.

• Schedule regular replacement of your filter cartridges. As a general rule this should be carried out every six months,  but heavy usage may demand that your filters  get changed more frequently.  A reputable, service-oriented company like The Water People will make this easy for you by keeping a record of when your cartridges are due to be changed, and then giving you the option of either replacing them yourself (we automatically mail them to you when they are due) or choosing a visit from our professional service team for a reasonable fee.
• Replace consumable parts. Some water coolers also contain other consumable parts such as UV lights which may also require regular replacement.
• Cleaning. The internal storage tanks of water coolers need regular cleaning at least once a year to avoid the unit dispensing loose particles in the drinking water that could have built up from residue over time
• Inspect and replace. And as with any water supply system, it is also important to regularly check all connections and piping to ensure there is no risk of leaking or rupture, and to replace any of these fittings as required.

All of these maintenance issues can be taken care of for you by The Water People's expert technicians. And with us there's no need to remember to book your service, as we handle the scheduling for you.

Contact The Water People

The Water People are Australia’s filtered drinking water experts. Pure and simple.

We stock a wide range of new-generation water coolers that eliminate the hassle associated with traditional bottle replacement systems and are suitable for any application including offices, cafes and restaurants, education or aged care facilities, gyms and sports clubs.

These can be purchased outright or rented from us on terms that can suit any budget and any business, and are backed by our own guarantee on top of manufacturers’ warranties of up to three years.

Do not return this product to the store: Please contact Customer Service at 1-877-527-0313. The supplier warrants your water dispenser to be free from manufacturing defects in workmanship or material under normal operating conditions for one (1) year from the original date of purchase. This warranty applies only in the country in which it is sold and is available to the original purchaser only. This warranty is nontransferable. This warranty and the CSA International listing for this water dispenser are void if the water dispenser is altered, modified, or combined with any other machine or device. Alteration of this water dispenser may cause serious flooding and/or hazardous electrical shock or fire.

The provisions of this warranty shall not apply to:

• Water bottles
• Service trips to your home to teach you how to use the product
• Improper installation, delivery, or maintenance (Failure to maintain the product according to the instructions outlined in the product manual will automatically void the warranty.)
• Failure of the product due to abuse, misuse, alteration, commercial use, or any use for which the product was not intended
• Products that are used outside a residential or office environment
• Replacement of house fuses or resetting of circuit breakers
• Use of this product where water is microbiologically unsafe or of unknown quality
• Damage to the product if used to dispense anything other than water
• Damage to the product caused by accident, fire, floods, or acts of God
• Any service to the product by unauthorized personnel
• Incidental or consequential damage caused by possible defects with this appliance, its installation or repair

This warranty shall be fulfilled at an authorized repair facility. All warranty repairs must be pre-authorized by the supplier. The supplier will, at its option, repair or replace free of charge any defective part, where the purchaser has notified their retailer within the warranty period. The obligation of the supplier under this warranty is expressly limited to such repairs or replacement. This warranty does not cover the freight costs to and from the authorized repair facility. Except as set forth herein or required by law, the manufacturer makes no other warranty, guarantee, or agreement, express, implied, or statutory, including any implied warranty of merchantability or fitness for a particular purpose.

The manufacturer does not assume or authorize any person to assume any obligations of liability in connection with this water dispenser. In no event will the manufacturer be liable for indirect, special, or consequential damages (including, without limitation, economic loss) or for any delay in the performance of this agreement due to causes beyond its control. Some states or provinces do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. Some states or provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state or from province to province. If you require service, please first see the “Troubleshooting” section of this manual. Additional assistance can be found by calling our customer service line at 1-877-527-0313, Monday to Friday from 8 a.m. to 6 p.m. (EST). Keep this manual and your sales slip together for future reference. You must provide proof of purchase for in-warranty service. Write down the complete model number and serial number of your water dispenser to better help you obtain assistance or service if your ever need it. You can find this information on the back of the water dispenser

PACKAGE CONTENTS

INITIAL PRODUCT CLEANING PROCEDURE

INSTALLING THE WATER BOTTLE

ANTI-LEAK BOTTLE SUPPORT COLLAR

The bottle support collar on your water dispenser is engineered with a special anti-leak-proof system to prevent accidental loss of water, (flooding) as a result of inadvertently installing a defective water bottle. Unfortunately, not all water bottles are created equal. Almost all 3 and 5 gallon (12 &19L) water bottles are recycled and handled extensively during cleaning, filling, and shipping. As a result, they are very prone to developing hairline fractures and pinhole leaks that are not always obvious to the end user until the time of installation.

Operation

• DISPENSING COLD WATER
• DISPENSING HOT WATER.

ADJUSTING THE TEMPERATURE (COLD WATER ONLY) NOTICE

This model Water Dispenser left the factory with the cold water temperature control factory “default setting” positioned for “Energy Star” compliance (identified to the side). This setting will deliver cold water temperatures between 8°C ~ 10°C (46.4°F ~ 50°F) The cold water temperature can be adjusted, (using a flat screwdriver) by rotating the adjustment screw clockwise or anti-clockwise between “Min” (cool) and “Max” (colder) until the desired temperature is reached. NOTE: Any change/adjustment to the cold water temperature control may effect Energy Star efficiency.

Care and Cleaning

CLEANING THE OUTSIDE OF THE WATER DISPENSERCLEANING THE DRIP TRAY
CLEANING THE CONDENSERDRAINING THE RESERVOIRSCLEANING THE INSIDE OF THE DISPENSER

 GOING AWAY ON VACATION
When not using the dispenser for long periods of time or when going on vacation, unplug the dispenser and drain the reservoirs (see Draining the Reservoirs). Follow Initial Product Cleaning Procedures upon return and startup of the dispenser.

FREQUENTLY ASKED QUESTIONS

• Why do I get a plastic taste from my dispenser?
  • As with most new appliances such as coffee makers and kettles, there is often a plastic taste upon initial start-up of the unit. To remove this taste, simply follow the cleaning instructions outlined in Cleaning the Inside of the Dispenser. Q: What is the spike that goes into the bottle? A: Glacier Bay® water dispensers feature a “piercing valve” as part of the bottle support collar, providing added convenience for water bottle installation. Depending on the water bottle supplier, some water bottles incorporate a self-piercing membrane in the bottle cap for this specific purpose (ask your water bottle supplier if your water bottle incorporates this feature). If your water bottle does not incorporate this feature, the entire bottle cap must then be removed to eliminate possible damage to the piercing valve

Troubleshooting

Drain cap and silicone seal are not secure.

Water was poured directly into bottle support collar and overflowed.

Ensure seal is secure in drain plug and tighten drain cap.

Drain by pressing dispenser taps.

The temperature limit thermostat will re-set automatically once sufficiently cooled, and the cooling system will reactivate automatically. To operate the hot water system, press the Kettle Feature button.

Set thermostat to high, slowly increasing based on your use and need for cold water.

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  Why is my water dispenser not giving me hot water?

  If the hot water is no longer hot enough, it may mean the tank reservoir is empty (this works similarly to hot water tanks). Wait 20 minutes and it should correct itself. If this does not solve the problem, then the filaments in the boiling system might be damaged and need repairing or replacing.

  How do I reset my hot water dispenser?

  Option 3 – Try “resetting” your cooler by removing several cups of water from both the hot and cold taps and switch off the machine. Unplug it from the wall and leave for 24 hours before switching it on again. Give the water temperature about 5 to 6 hours to adjust before dispensing to see if it worked.

  Why is my instant hot water not hot?

  Water Not Hot Enough If you use the dispenser to prepare several beverages, you may have drained all the hot water from the reservoir. Wait 15 to 20 minutes before trying the dispenser again to see if this is the problem.

  How do you fix a Glacier Bay water dispenser that won't cool?

  This is very easy to do: First, remove a few cups of water from your machine, then completely unplug your water cooler from the mains. We then suggest leaving your machine for 24 hours before switching it on again. After 24 hours, plug it back in and wait 6 hours for the water to adjust to a cooler temperature.