How do i check my balance on my turbotax card

@ c_jolliff wrote:

What is my balance on my intuit turbo card

Did you read the first answer in this thread?  It tells the various ways to check your Turbo Prepaid Visa Card's balance, such as using an account at the Turbo Prepaid Card's website, by using the Turbo Prepaid Card's mobile app, or by sending/receiving a text message (requires one to enroll an account.) See this FAQ:

//www.turboprepaidcard.intuit.com/help-faq-s#usingthecard

It's also possible to do a balance inquiry at an ATM, but be aware there's a fee for that at non-network ATMs.

If you can't find your balance with one of those methods or don't want to use them, then you'll need to phone the Turbo Card's customer service:

(888) 285-4169.

1 Best answer

How do I check the balance on my card if I have 2 cards that are active but only one has money on it and I'm logged into the turbo card app with the one withour money?

The Turbo Prepaid Visa Card website states:

"There are many convenient ways to get your most updated balance and transactions:

  • If you have an online user ID, you may check your balance or transaction history online 24/7 on this website.
  • Balance and transaction history are available on the Turbo? Prepaid Visa® Card mobile app. Download the app for free from the App Store® or Google Play™ to get started.
  • If you don’t have an online user ID, click here to set one up.
  • You may also get your balance and transaction history by sending text message. Carrier message and data rates apply."

You would need to access the information for each card to check the balance.

For customer support, please visit their website: Turbo Prepaid Visa Card FAQ Table of Contents

15 Replies

How do I check the balance on my card if I have 2 cards that are active but only one has money on it and I'm logged into the turbo card app with the one withour money?

The Turbo Prepaid Visa Card website states:

"There are many convenient ways to get your most updated balance and transactions:

  • If you have an online user ID, you may check your balance or transaction history online 24/7 on this website.
  • Balance and transaction history are available on the Turbo? Prepaid Visa® Card mobile app. Download the app for free from the App Store® or Google Play™ to get started.
  • If you don’t have an online user ID, click here to set one up.
  • You may also get your balance and transaction history by sending text message. Carrier message and data rates apply."

You would need to access the information for each card to check the balance.

For customer support, please visit their website: Turbo Prepaid Visa Card FAQ Table of Contents

How do I check the balance on my card if I have 2 cards that are active but only one has money on it and I'm logged into the turbo card app with the one withour money?

This response was NOT helpful. The website is the problem. 

How do I check the balance on my card if I have 2 cards that are active but only one has money on it and I'm logged into the turbo card app with the one withour money?

Please contact Customer Care at (888) 285-4169 for assistance with the website

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How do I check the balance on my card if I have 2 cards that are active but only one has money on it and I'm logged into the turbo card app with the one withour money?

I need to know, if I have two issued turbo tax cards, a d the current one is NOT the one I can access on the website, what do I do next? I have called turbo tax, the website and card number.

How do I check the balance on my card if I have 2 cards that are active but only one has money on it and I'm logged into the turbo card app with the one withour money?

@Jamillaskids You would have to contact TurboTax Prepaid Card customer service for information regarding your card, as we do not have access to that information. 

If you are able to log in with one of the cards and activate it, then you may be using the correct card. Does this card show a balance or has your refund not been sent yet by the IRS?

Please click here for the TurboTax Visa Debit Card customer care phone number. When you call the number follow the steps below :

  1. Listen to the recording (you cannot skip it) 
  2. Press 2 to continue using the automated system.
  3. The system will ask you to enter your 16 digit card number or if you don't know it, enter your social security number (do not enter either one of these)
  4. The system will then say " To report a card lost, stolen, or never received, Press 1", then press 1
  5. Press 2 for the option of " have not yet received your card".
  6. Next you will be prompted to enter your social security number, zip code, and birth date. 

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How do I check the balance on my card if I have 2 cards that are active but only one has money on it and I'm logged into the turbo card app with the one withour money?

How can I check my balance

How do I check the balance on my card if I have 2 cards that are active but only one has money on it and I'm logged into the turbo card app with the one withour money?

@Jetxiel0902  Have you registered your card online? If so, you can check the balance there. Here's the website: //turbodebitcard.intuit.com/

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How do I check the balance on my card if I have 2 cards that are active but only one has money on it and I'm logged into the turbo card app with the one withour money?

I got two turbo tax accounts ..... does each account got a different card number ? Or is it just all the same ? I'm not sure if I got 2 cards or it's just 1 

How do I check the balance on my card if I have 2 cards that are active but only one has money on it and I'm logged into the turbo card app with the one withour money?

@LuisMata For assistance with your Turbo Visa Debit Card, please visit TurboDebitCard.com or call toll-free at (888) 285-4169. 

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How do I check the balance on my card if I have 2 cards that are active but only one has money on it and I'm logged into the turbo card app with the one withour money?

I have last year's card, but never received this years, which is where my money is. It tells me I have two cards, to report them lost or stolen, but tells me I have to know the last 4 of teh one I need replaced, then hangs up BECAUSE I DON'T KNWO IT!!!!. PLEASE HELP. I've tried chat, and no one will interact. I'm beyond stressed about this! 

How do I check the balance on my card if I have 2 cards that are active but only one has money on it and I'm logged into the turbo card app with the one withour money?

Has it been 5-10 business days? Because it will take that long for your card to arrive in the mail. 

You can try creating an account on your mobile app or through the website. You can download the Turbo Card mobile app for free from the App Store or Google Play.  

With the Turbo Card mobile app you can:  

  • Check your balance and transaction history  
  • Locate an ATM  
  • Deposit checks*  

You can also Sign in to your account to see your balance, report your card lost or stolen, and more after you create a login.  

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How do I check the balance on my card if I have 2 cards that are active but only one has money on it and I'm logged into the turbo card app with the one withour money?

It has been since Feb 2 since I filed. I can't create an account with the new card without knowing the numbers on the card! Please help. Please. 

How do I check the balance on my card if I have 2 cards that are active but only one has money on it and I'm logged into the turbo card app with the one withour money?

You will need to reach out to Intuit Turbo Card Customer Service.  Their number is (888) 285-4169, or you can reach out at their site here.  

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How do I check the balance on my card if I have 2 cards that are active but only one has money on it and I'm logged into the turbo card app with the one withour money?

Did you ever get help with this? These people are IDIOTS!! I can’t get a straight answer from anyone. Not on the chat, not on the phone. They have NO idea what they are doing. I was never able to use my temporary info because I couldn’t activate anything because of my existing card. I can’t understand why they issued us a new card in the first place. 

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How much money can you have on your TurboTax card?

Load/Reload Limitations. The maximum daily cash reload limit is $3,000, but maximum in-store reload limits also apply, and you may not load cash to your Card at any time the funds balance on your Card exceeds $3,000. We reserve the right to accept or reject any request to reload your Card at our sole discretion.

Where can I pull out money from my TurboTax card?

Teller cash withdrawal Use your personalized card at a bank teller to withdraw cash.

What bank is the TurboTax card?

The Turbo® Visa® Debit Card is provided by Green Dot Corporation and is issued by Green Dot Bank pursuant to a license from Visa U.S.A Inc. Green Dot Corporation is a member service provider for Green Dot Bank, Member FDIC. Visa is a registered trademark of Visa International Service Association.

Can you overdraft on TurboTax card?

Yes. The Turbo Prepaid Card's website states "In certain instances, because of the way transactions are processed, your transaction could have gone through even though you did not have enough money on your card. As a result, your balance would be negative.

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