How do i find my peoples gas account number

Peoples can help you read your meter, show you how to read your bill, and verify the accuracy of your bill. Here, you can also learn about how you can save money. From the Energy Choice program—which allows you to select your natural gas supplier—to weatherization tips, we’ll walk you through it all.

Following are answers to frequently asked questions. If your question is not answered here, or if you'd like more information, please contact us.

Account information

You lost your activation code when you registered for online access. How do you request a new activation code?Activate your profile to increase the access level of your online profile. Once activated, you will have access to more information, our energy saving tools, and online transactions with our Customer Service department.

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When trying to register for online access, you receive a message that your information is incorrect. What are you doing wrong?When registering for online access, the account name and account number need to be entered exactly as they appear on your bill. Peoples Gas offers guidance on how to read your bill. If you are still having troubles, please contact us.

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Billing and payments

What if you are not receiving your email notifications?Sign in and verify your email address by visiting update profile. If correct, your email provider may be blocking our email. Check your spam, bulk or junk folder for email from [email protected].

If you use a spam blocking email service, include our email address as an acceptable sender to receive notification messages.

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What is the "Fixed Charge" on your bill?The daily Fixed Charge does not change based on the amount of natural gas you use. It includes a Customer Charge and charges set by the State of Illinois to fund weatherization, energy assistance, renewable energy grants, adjustments allowed by Illinois Public Acts 96-0033 and 99-0906.

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Why is your bill so high?There are many reasons why a bill may appear high, including changes in the amount of natural gas you use, the effects of weather on your energy use, and changes in energy prices. When trying to determine why your bill is high, first compare your gas use this year with last year's use. For example, in winter, consider whether temperatures are colder than last year; if so, you can expect your heating bill to be correspondingly higher.

Also, remember that natural gas prices fluctuate quite a bit, especially during the winter. Peoples Gas doesn't own natural gas fields, so we must buy natural gas from suppliers. Because prices on the market are generally lower in summer, that's when we purchase much of the gas we expect customers to use during the winter. We store the gas in a storage facility and then draw from it during the winter. However, we must also purchase gas on the market to supplement our stored supply. If market prices are higher, customers' bills could be correspondingly higher.

The "Email address" is your email address as the user of the online profile. Please be sure to double-check your email address. If your email address is not entered correctly, you will not receive any confirmation emails regarding your transactions. For example: [email protected]

Verify email

This is used to verify that you have entered your email address correctly. When you click the continue button, we will compare the "Email address" value to the "Verify email address" value. If these values do not match, you will be prompted to enter the information again.

Account number

The "Account number" is a Peoples Gas account that you would like to include on your online profile. This number is found at the top of the monthly bill.

Customer name

The "Customer name" is the individual name listed first on the monthly bill.

When entering the "Customer Name", be sure to list it exactly as it appears on the monthly bill.

Last 4 of SSN or FEIN

The "Last 4 of SSN or FEIN" is the last four digits of the account holder's Social Security number or Federal Employer Identification number. The SSN will be used to give the appropriate secure level of your account. You will be given three tries to correctly enter this number. If you would prefer not to provide this number, or continue to receive an error, you can still choose to complete your registration.

Note: If the last four digits of your social security number match what we have in our system, you will be provided with full access to all of the features of our site. If it does not match, or we don't have a social security number listed in our system, you will be sent a letter through the U.S. Mail with an activation number so that you can obtain full access to all of the features.

Is Peoples Gas the only gas company in Chicago?

Who owns Peoples Gas Chicago?