Show Remote Play connection troubleshootingDiagnose and resolve issues with Remote Play. Remote play restrictionsRemote Play cannot be used when:
Is your console set up for Remote Play?Make sure:
Check your console's network connectionThe minimum required connection speed for Remote Play is 5Mbps for both upload and download. Follow the steps below to check that your connection meets these requirements.
Check the Remote Play network connection on your device
Reinstall the PS Remote Play application on your deviceUninstall the PS Remote Play application using the directions below, then reinstall the application. Windows From the Control Panel, click Programs and Features, and then uninstall PS Remote Play. Mac Drag PS Remote Play from the Applications folder to the Trash. Then choose Finder > Empty Trash. Android/iOS Tap and hold the Remote Play app then select uninstall. Is Remote Play being blocked by anti-virus software? |