Remote Play connection troubleshooting
Diagnose and resolve issues with Remote Play.
Remote play restrictions
Remote Play cannot be used when:
- Broadcasting (or streaming) from your PS5™
console or PS4™ console.
- Launching a game that does not support Remote Play.
- Launching Media App and Disc Player
Is your console set up for Remote Play?
Make sure:
- Your console is on or in rest mode.
- Remote Play is enabled.
- The system software is up to date.
Check your console's network connection
The minimum required connection speed for Remote Play is 5Mbps for both upload and download. Follow the steps below to check that your connection meets these requirements.
PS5 console:Go to Settings > Network > Connection Status, and then select Test Internet Connection.
- PS4 console: Go to Settings > Network, and then select Test Internet Connection.
Check the Remote Play network connection on your device
- Perform a network speed test on your device. The minimum required connection speed for Remote Play is 5Mbps for both upload and download.
- Other devices on your network might be using a large amount of bandwidth. Wait until they're idle before using Remote Play.
- The connection speed varies depending on your network environment. For details, contact your internet service provider.
Reinstall the PS Remote Play application on your device
Uninstall the PS Remote Play application using the directions below, then reinstall the application.
Windows
From the Control Panel, click Programs and Features, and then uninstall PS Remote Play.
Mac
Drag PS Remote Play from the Applications folder to the Trash. Then choose Finder > Empty Trash.
Android/iOS
Tap and hold the Remote Play app then select uninstall.
Is Remote Play being blocked by anti-virus software?
The anti-virus software on your device may be blocking Remote Play. Try disabling the firewall settings on your antivirus software, or adding Remote Play application to the firewall program exceptions. For details, refer to the instructions provided by the antivirus software.
Lower Remote Play resolution for PS4 Remote Play
You can change the PS4 Remote Play application video quality to improve your connection. From the launch screen of PS Remote Play on your device, go to Settings and then select Video Quality for Remote Play. Set Resolution to Standard or Low, and Frame Rate to Standard.
Blank screen on PC when setting
up PS Remote Play?
You may need to install the latest graphics driver. Please refer to your graphics card manufacturer for the latest drivers and installation instructions.
Article ID : SX365203 / Last Modified : 25/03/2022
PrintWhat is Remote Play?
Remote Play is an app that lets you mirror and play your PlayStation 5 or 4 remotely.
It’s especially useful when you’re out of the house or away on vacation but still want to sneak in some game time. Simply download and set up PS Remote Play to gain remote access to your console using a phone, PC or tablet. Optionally, once everything is set up, you can connect a PS5 Dual Sense controller or PS4 Dual Shock controller to increase precision and immersion.
Note! You can’t use Remote Play on
your mobile device’s mobile data network. A high-speed Wi-Fi network is required.
How to improve Remote Play streaming quality
Remote Play works best when your PlayStation is connected to a network with strong latency. In this case, latency refers to the time it takes for data to transfer between its source (router) and its destination (console).
If you experience reduced streaming quality, follow the steps below.
Test your network speed
1. Perform a network speed test on your device. The minimum required connection speed for Remote Play is 5 Mbps for both upload and download.
To perform a network speed test
2. Other devices on your network might be using a large amount of bandwidth, e.g. when downloading content. Wait until they're idle before using Remote Play.
3. If your connection speed is low (below 5 Mbps), reduced streaming quality may be due to the network environment. We advise you to contact your Internet service provider to resolve this issue.
Use an Ethernet cable
An Ethernet cable is the fastest and
most reliable way to connect your PlayStation to your home network. Ethernet gives you higher latency compared to Wi-Fi®. Keep in mind that a low internet connection speed decreases the effectiveness of the Ethernet cable, just like it decreases the effectiveness of Wi-Fi.
You can plug in the Ethernet cable from your Wi-Fi router directly into the back of your console.
Try to lower the Remote Play video quality
Test whether a lower video quality output improves streaming quality. Higher video quality requires faster internet speed to enjoy a seamless gaming experience. If your internet speed is low, follow these steps:
- Go to the Settings section on the Remote Play app homepage.
- Select Video Quality for Remote Play.
- Set Resolution to Standard (540p) or Low (360p), and Frame Rate to Standard.
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