Mountain credit union mobile deposit funds availability

Mobile Check Deposit Instructions 

Enrollment

  1. Login to the MEFCU mobile app and tap the Menu List icon in the top left corner.

  2. Tap Deposit Enroll icon.

  3. Read the mobile deposit terms and conditions then click the I AGREE TO THE ABOVE TERMS AND CONDITIONS button or click CANCEL to stop enrolling.

  4. A confirmation message shows that your request has been sent to the Credit Union. We will email you when your enrollment is completed. 

To Send a Remote Check Deposit:

  1. Login to the MEFCU mobile app and tap the Menu List icon in the top left corner.

  2. Tap Deposit icon.

  3. Enter the check amount in the Amount of Check field.

  4. Tap Select Account to choose the account receiving the deposit.

  5. Tap the Capture Front of Check button.

  6. Align the check in the frame and tap the camera icon. Tap the lightning bolt icon to turn on the flash or click the “i” icon to see image capture instructions. 

    1. Taking a picture of the check works best if you have a dark non-reflective background and ample light.

    2. Make sure the check is not folded in any way.

  7. The Analyzing Image screen appears with a green check box if your snapshot is successful. A red X will appear if there is an image error. Tap the Re-take button to resolve an error or tap Continue if successful.

  8. Sign the back of the check in the endorsement area and below your signature write ‘For mobile deposit only to MEFCU account (your account number) MM/DD/YYYY.’

  9. Tap the Capture Back of Check button.

  10. Tap Continue.

  11. Tap Submit to send the check for deposit.

  12. The deposit confirmation screen appears. You will receive a mobile deposit email notifying you that the deposit is submitted and in review.

Things You Need to Know

  • Checks must be made payable to an owner of the account.

  • You will receive an email notification if your deposit is not accepted.

  • Funds deposited using the Mobile Deposit service will be placed on a five (5) business day hold. In some instances, check holds may be adjusted or removed the same or next business day after the mobile deposit is made. The removal of holds is subject to the type of check, account history, and time of day deposit is made.

  • After you receive confirmation that we have received an image, you must securely store the original check for 15 days and make the original check accessible to us at our request. Promptly after the 15-day retention period expires, you must destroy to original check by first marking it ‘VOID” and then shredding it.

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Mobile Funds Availability NoticeJaques Palin2022-03-22T20:06:59-04:00

Mobile Funds Availability Notice

Your Ability To Withdraw Funds

Our policy is to make funds from your cash and check deposits available to you on the first business day after the day we receive your deposit. Electronic direct deposits will be available on the day we receive the deposit. Once they are available, you can withdraw the funds in cash and we will use the funds to pay checks that you have written.

For determining the availability of your deposits, every day is a business day, except Saturdays, Sundays, and federal holidays. If you make a deposit before closing time on a business day that we are open, we will consider that day to be the day of your deposit. However, if you make a deposit after closing time or on a day we are not open, we will consider that the deposit was made on the next business day we are open.

Mobile Deposits Only – If you make a mobile deposit before 5:00 p.m. EST on a business day that we are open, we will consider that day to be the day of your deposit. However, if you make a mobile deposit after 5:00 p.m. EST or on a day that we are not open, we will consider the deposit made on the next business day we are open.

Please remember that even after we have made funds available to you, and you have withdrawn the funds, you are still responsible for checks you deposit that are returned to us unpaid and for any other problems involving your deposit.

Night Depository and Automated Teller Machine (ATM) Deposits

If you make a deposit after 7:30 a.m. at an MCB night depository or after 2:00 p.m. at an MCB ATM, we will consider that the deposit was made on the next business day we are open.

Longer Delays May Apply

In some cases, we will not make all of the funds that you deposit by check available to you on the first business day after the day of your deposit. Depending on the type of check that you deposit, funds may not be available until the second business day after the day of your deposit. The first $225 of your deposits, however, may be available on the first business day.

If we are not going to make all of the funds from your deposit available on the first business day, we will notify you at the time you make your deposit. We will also tell you when the funds will be available. If your deposit is not made directly to one of our employees, or if we decide to take this action after you have left the premises, we will mail you the notice by the day after we receive your deposit.

If you will need the funds from a deposit right away, you should ask us when the funds will be available.

In addition, funds you deposit by check may be delayed for a longer period under the following circumstances:
• We believe a check you deposit will not be paid.
• You deposit checks totaling more than $5,525 on any one day.
• You redeposit a check that has been returned unpaid.
• You have overdrawn your account repeatedly in the last six months.
• There is an emergency, such as failure of computer or communications equipment.

We will notify you if we delay your ability to withdraw funds for any of these reasons, and we will tell you when the funds will be available. They will generally be available no later than the seventh business day after the day of your deposit.

Special Rules for New Accounts

If you are a new customer, the following special rules will apply during the first 30 days your account is open.

Funds from electronic direct deposits to your account will be available on the day we receive the deposit. Funds from deposits of cash, wire transfers, and the first $5,525 of a day’s total deposits of cashier’s, certified, teller’s, traveler’s, and federal, state and local government checks will be available on the first business day after the day of your deposit if the deposit meets certain conditions. For example, the checks must be payable to you (and you may have to use a special deposit slip). The excess over $5,525 will be available on the ninth business day after the day of your deposit. If your deposit of these checks (other than a U.S. Treasury check) is not made in person to one of our employees, the first $5,525 will not be available until the second business day after the day of your deposit. Funds from all other check deposits will be available on the eleventh business day after the day of your deposit.

What Is a Substitute Check?

To make check processing faster, federal law permits banks to replace original checks with “substitute checks.” These checks are similar in size to original checks with a slightly reduced image of the front and back of the original check. The front of a substitute check states: “This is a legal copy of your check. You can use it the same way you would use the original check.” You may use a substitute check as proof of payment just like the original check.

Some or all of the checks that you receive back from us may be substitute checks. This notice describes rights you have when you receive substitute checks from us. The rights in this notice no not apply to original checks or to electronic debits to your account. However, you have rights under other law with respect to those transactions.

What Are My Rights Regarding Substitute Checks?

In certain cases, federal law provides a special procedure that allows you to request a refund for losses you suffer if a substitute check is posted to your account (for example, if you think that we withdrew the wrong amount from your account or that we withdrew money from your account more than once for the same check). The losses you may attempt to recover under this procedure may include the amount that was withdrawn from your account and fees that were charged as a result of the withdrawal (for example, bounced check fees).

The amount of your refund under this procedure is limited to the amount of your loss or the amount of the substitute check, whichever is less. You are also entitled to interest on the amount of your refund if your account is an interest-bearing account. If your loss exceeds the amount of the substitute check, you may be able to recover additional amounts under other law.

If you use this procedure, you may receive up to $2,500.00 of your refund (plus interest if your account earns interest) within 10 business days after we received your claim and the remainder of your refund (plus interest if your account earns interest) not later than 45 calendar days after we received your claim.

We may reverse the refund (including any interest on the refund) if we later are able to demonstrate that the substitute check was correctly posted to your account.

How Do I Make a Claim For a Refund?

If you believe that you have suffered a loss relating to a substitute check that you received and that was posted to your account, please telephone us at (866) 622-1910 or write us at:

Mountain Commerce Bank
121 Boone Ridge Drive Suite 1002
Johnson City, TN 37615

You must contact us within 40 calendar days of the date that we mailed (or otherwise delivered by a means to which you agreed) the substitute check in question or the account statement showing that the substitute check was posted to your account, whichever is later. We will extend this time period if you were not able to make a timely claim because of extraordinary circumstances.

Your claim must include:
• A description of why you have suffered a loss (for example, you think the amount withdrawn was incorrect);
• An estimate of the amount of your loss;
• An explanation of why the substitute check you received is insufficient to confirm that you suffered a loss; and
• A copy of the substitute check or the following information to help us identify the substitute check such as the check number, the name of the person to whom you wrote the check, the amount of the check and the date check posted to your account.

©2022 Mountain Commerce Bank
Equal Opportunity Employer
Member FDIC.
NMLS# 417746

Mountain credit union mobile deposit funds availability

©2022 Mountain Commerce Bank
Equal Opportunity Employer
Member FDIC.
NMLS# 417746

Mountain credit union mobile deposit funds availability

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How long does macu mobile deposit take?

In general, mobile deposit funds will be held for one to two business days (excluding weekends and federal holidays).

How long until mobile deposit funds are available?

In some cases, a mobile check deposit can be available within just a few minutes of uploading the check into the mobile banking app. However, it usually takes around one business day for deposits to go through. Following instructions from the bank carefully regarding uploads can speed up the deposit timeline.

Are mobile deposit funds available immediately?

Unless a hold is placed, deposits on a business day before cutoff time will be processed that night and are generally available the next business day.

How long do macu transfers take?

business days to settle. Immediate transfers may take up to three days before funds have actually posted to the account. Scheduled transfers, both one-time and recurring, will settle one to three days after the transfer scheduled date.