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Customer Service Numbers
How to contact Best Buy: for customer service, dial the toll free number below. Talk to a live person about payments, returns, installations, and technical support. When you call, you will be asked the questions below.
Customer Support
1-888-BEST BUY (1-888-237-8289)
- Best Buy.
- Para español, marca nueve.
- Just tell me what I can help you with.
- Please tell me what you need help with. For example, you could say ‘store hours’, or ‘re-schedule my appointment’. Or just say, ‘I need something else.’ Go ahead.
- For my order, or press 1
- My order
- Have you already placed your order?
- Yes
- Do you want to hear your order status?
- Yes
- What type of order is it? Say ‘recent purchase’ or ‘repair’.
- My BestBuy Rewards or press 2
- My Best Buy Rewards
- My BestBuy, sure. Can I get the phone number on your Best Buy account?
- Tech Support or press 3
- Tech Support
- Sure. What’s the general category for the product you need help with? Say TV, home theater, appliance, cell phone, computers, tablets, connected smart home, or say it’s none of those.
- Let me get you over to a Geek Squad agent. They’ll take care of you.
- Repairs or press 4
- Repairs
- Repairs, sure. Have you dropped your product off at the store?
- Yes
- I don’t see any repairs for your phone number. What other numbers should I try?
- No
- What’s the general category for the product you need repaired? Say TV, home theater, appliance, cell phone, computers, tablets, connected smart home, or says it’s none of these.
- Yes
- Protection Plans or press 5
- Protection Plans
- Protection plans, sure. Which of these do you need help with? Update my plan, charge on my card, starting my repair, tech support, or planned coverage.
- What do you need to do? Cancel your plan, renew the plan, update your credit card, or say it’s none of those.
- Which of the following charges are you seeing on your credit card bill? Geek Squad plan, Geek Squad renew, Geek Squad online, Best Buy renewal, Best Buy phone plan, or say it’s none of those.
- Starting a repair, right? What’s the general category for the product you need repaired? Say TV, home theater, appliance, cell phone, computers, tablets, connected smart home, or say it’s none of these
- Credit Card or press 6
- Credit Card
- You have a credit card question, right? Is this about a Best Buy credit card?
- Just a moment while I connect you to the Best Buy credit card center.
- Store Information or press 7
- Store Information
- Sure. Are you trying to reach your local store?
- What city and state do you want to search in?
- I found a few stores in the area. Here’s the closest one:
- Or say ‘none of those’ or press 8.
- None of these
- Just a minute. Your call may be recorded and monitored. For sales and product information press 1, for technical support with your computer press 2, for questions about your Best Buy credit card press 3, for all other questions please call us back during our usual business hours from 7am to 11pm or visit us at bestbuy.com.
Pay Bill By Phone
1-800-365-0292
source: //www.bestbuy.com/site/Finance/Manage-Your-Account
(888) 237-8289 Best Buy Phone Numbers and Emails
Toll-Free Number:
Customer Service:
(800) 433-5778
Geek Squad
(800) 566-7498
Product Recalls And Safety Alerts
(800) 304-1259
Return And Exchange
(877) 702-2211
Return And Exchange
Best Buy Emails:
Customer Service
Investors/ Franchising
Legal
CCPA Inquiries, DMCA Inquiries, Privacy Inquiries, Privacy Inquiries (Nevada)
More phone numbers and emails Less phone numbers and emails
Best Buy Contact Information
Corporate Office Address:
Best Buy Co., Inc.
7601 Penn Avenue South
Richfield, Minnesota 55423-3645
United States
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Summary of Best Buy Customer Service Calls
7.3K TOTAL
CALLS
06:03 AVG CALL
DURATION
17% ISSUES
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Best Buy Customer Service?
Payments and Charges Question:
- 1d ago “I sent a $600 payment in error my account is closed and want a check sent to me since I am not using this card now. I closed out my Best Buy account a few years ago. The error was made while I was doing my online banking”
- 5d ago “Bill”
- 11d ago “Billing question”
Cards Question:
- 1d ago “Lost card”
- 3d ago “I lost my Best Buy credit card yesterday and I need another one please.”
- 6d ago “Lost or stolen cardStolen credit card”
Shipping and Delivery Question:
- 10h ago “Delivery is late”
- 4d ago “Item not received”
- 7d ago “Package was delivered empty box”
Request for Information Question:
- 3d ago “Calling about a promotion you have”
- 9d ago “Check my order”
- 21d ago “Fraud concern”
Product/ Service Question:
- 9d ago “Turned a damaged item”
- 14d ago “Damage kitchen”
- 26d ago “Damaged package”
Return/ Replace Question:
- 10d ago “Returns”
- 18d ago “Return”
- 1M ago “I bought a 60 dollars protector screen for my s22 ultra. My phone got dropped accidentally and the screen protector that a bought did not protect my screen. Now i have to pay 300 to replace it. I just need my money back.”
Activation/ Cancellation Question:
- 22d ago “Cancel order”
- 1M ago “Cancel geek squad renewal”
- 3M ago “Cancel total tech”
Account Question:
- 8d ago “Need to log in”
- 22d ago “Regarding to my account”
- 1M ago “Balance”
Staff Question:
- 1M ago “My refrigerator needs service”
- 2M ago “Customer service”
- 3M ago “Need service call on tv”
Refund Question:
- 2d ago “Purchase refund”
- 3M ago “Refund”
- 5M ago “Refund credit”
Employment Question:
- 4M ago “401k”
- 4M ago “Pay off collections”
- 5M ago “Pay off”
Website/ Application Question:
- 2M ago “To order online”
- 1Y ago “About the buildings on the website”
- 1Y ago “Can’t complete order online...address incorrectly auto checks”
Other Question:
- 9h ago “Price match”
- 2d ago “Samsung refrigerator”
- 11d ago “Pago”
About
Best Buy Return Policy
To read more: //www.bestbuy.com/site/help-topics/orders-returns-exchanges-policy/pcmcat316000050002.c
Best Buy Delivery Policy
To read more: //www.bestbuy.com/site/global/free-shipping/pcmcat276800050002.c
Best Buy Terms of Service
To read more: //www.bestbuy.com/site/help-topics/terms-and-conditions/pcmcat204400050067.c
Best Buy Privacy Policy
To read more: //www.bestbuy.com/site/help-topics/privacy-policy/pcmcat204400050062.c
Top Best Buy Services
Customer Care, Manager, Shipping Service
Top Best Buy Products
Credit Card, Gift Card, Website
Best Buy Pros and Cons
Pros: Convenient location, Price, Wide variety of products, Selection, Products
Cons: Poor customer service, Delivery was terible, Slow to assist, Bait-and-switch tactics, Awful return policy
Related Companies
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Summary
Best Buy, Inc. is a company of a public type founded in 1983 in Minnesota. It is headquartered in Richfield, Minnesota. At the present time the company is on the Fortune 100 lists. Best Buy is the leading company in the retail of consumer electronics in the US and Canada. The revenue of the company is $30,8 billion. Best Buy employs 140.000 people. The watchword of the company is: "Thousands of possibilities". Best Buy was the first company to sell DVDs, DVD hardware and software. In 2004 Best Buy was named the best company of the year and one of the most generous corporations by Forbes.
Best Buy is ranked 436 out of 1981 in Appliances and Electronics category
Area Served
USA, Worldwide, Canada, Asia, Other
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