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Found 143 of over 4K reviews
72% Recommend to a Friend
82% Approve of CEO
Found 145 of over 4K reviews
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Robert E. Jordan
15 Ratings
What people are saying about Southwest Airlines
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Ratings by Demographics
This rating reflects the overall rating of Southwest Airlines and is not affected by filters.
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Current Employee, less than 1 year
Treat employees well
Oct 15, 2022 - Customer Service (CSR) in Miami, FL
Recommend
CEO Approval
Business Outlook
Pros
Really treat their employees well
Cons
Mandatory overtime is very often required
Continue reading
Current Employee, more than 5 years
Pros
Pay is okay. Fly for free if you can actually get the time.
Cons
Management is constantly changing and just gets worse and worse.
Current Employee, more than 1 year
Pros
-You have the opportunity to trade/give away shifts for money. -you honor 1 pto day a month if you work enough hours. -health benefits -discounted perks with other companies. -most of your colleagues are very helpful in chats, which is greatly beneficial with the company now being 100% remote
Cons
-6month probation period, that starts 8wks after training -global trading for shifts every 2months, seniority-based (so expect a night shift and no weekends off) -extremely micromanaged -everyday there’s application errors or outages making the job more difficult to do and customers more angry and harder to deal with -customers get more flexibility with policies then employees -a lot of departments set in place assist you as a resource are rude, don’t want to assist and/or their job duties become your job duty without an extra pay -you have to pay into the union day 1 but can’t be apart of the union until 6months in and they give you the run around with any answers to your questions -you’re dinged with IOA’s for absolutely everything… you get a IOA for using your sick time!!! -no work life balance -pay sucks compared to increased work duties without notice or negotiation in salary increase -one mistake gets you an IOA, takes a full year from that day for it to come off. Making it extremely hard to transfer within the company.
Continue reading
Pros
Free flights Free flights Free flights
Cons
You can’t get a day off to use the free flights or get paid enough for anything else
Former Employee, less than 1 year
Loved working for SWA
Sep 14, 2022 - Customer Service Representative (CSR) in Denver, CO
Recommend
CEO Approval
Business Outlook
Pros
Great benefits and wonderful co-workers and customers. They gave you the freedom to really help customers and give great customer service. They did not encourage you to always say no, they encouraged you to find a way to say yes.
Cons
Some managers were tyrants, when you got mando'd it was rough. Irregular ops was a nightmare.
Continue reading
Former Employee, more than 1 year
Hard Pass
Oct 6, 2022 - Customer Service Representative in Atlanta, GA
Recommend
CEO Approval
Business Outlook
Pros
Flight benefits Working from home
Cons
Having to lie to customers Misleading customers
Continue reading
Culture
Sep 30, 2022 - Customer Service Representative
Recommend
CEO Approval
Business Outlook
Pros
Best culture around in the industry
Cons
The culture is great the pay is not
Great job
Sep 18, 2022 - Agent Customer Service Representative
Recommend
CEO Approval
Business Outlook
Pros
Fly free, great recognition from the company, parties for free that includes alcohol
Cons
Changing of schedule based off seniority every month or 2 months
Continue reading
Pros
They treat their employees with kindness and respect .They offer free check in luggage which is a huge plus.Southwest is rated as a 4 star lowcost airlines and they are very much just that,prices are fair ,customer service is exceptional and they strive to keep their custoers happy.
Cons
The leg room isnt that great.(31") They did have a crash in 2018.
Continue reading
Pros
-flight benefits -pay is decent but not enough for what you’re put through
Cons
-complete lack of morale -supervisors and other tenured very cliq-y -no one in management cares about the employees -if you get in a car accident you’re required to take 1.5 points on attendance -they WILL fire you if you’re late during probation(saw it happen numerous times) -stated in the union contract that you are subject to work a 24 hour shift, yes a 24 hour shift. -mandatory overtime all the time -poor work environment, cut throat -if you haven’t been there at least 10 years, you will get the worst schedule available and required to work holidays
Continue reading
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Southwest Airlines Reviews FAQs
Customer Service Representative professionals rate their compensation and benefits at Southwest Airlines with 4.2 out of 5 stars based on 145 anonymously submitted employee reviews. This is 2.4% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries and benefits at Southwest Airlines.
Southwest Airlines locations which are top rated by Customer Service Representative employees are San Antonio and Atlanta.