User code error keys 0-9 locked

Join Date: Dec 2017

Location: USA

Posts: 1

Received 0 Votes on 0 Posts

Locked out of Vista 20P, looking for recommendations

I recently bought a house that has a Honeywell Vista 20P installed by a local company in 2009. There is an alphanumeric "First Alert" keypad by the door, and a Honeywell simple english keypad (that doesn't seem to do anything) next to the panel. The PROM chip says WA20P-7.0. It is connected to a phone line that is no longer active (and I don't plan to activate).

I accidentally pushed the wrong button and armed the system.
I was not given any codes and the default master code of 1234 does not work. Before accidentally arming the system I had tried the default installer code of 4112 (long shot) and it did not work.

Power cycling and pressing # and * simultaneously gave a long beep and an error message. My understanding is that I am locked out and that I can either replace components or have the installer fix the problem.

Do I have to replace the whole panel or just the PROM chip?
If I do replace the whole panel, is the 20P still a good way to go for me? Or should I go with something else?

I'd like to utilize most of the existing setup, but I'm willing to add or replace some components if it will give me a better, more modern setup. I think I'd like to have a system that is either unmonitored or monitored via cellular. More "smart" control of the system would be nice.

Thanks in advance for your recommendations.

Join Date: Mar 2006

Location: Wet side of Washington state.

Posts: 18,495

You can replace the entire motherboard for fifty dollars or less so why would you mess with the PROM and possibly have hardware problems?

Join Date: Jun 2000

Location: Gainesville, FL, USA

Posts: 17,594

Have you tried having someone hold * + # _while_ you restore power? Often that will bypass the basic version of the lockout.

Hello,
TLDR: How do I click # and * at the same time on the GUI?

I purchased an AD2USB a couple weeks back, and I have what appears to be a rare problem, based on limited search results. The wall panel that I have (Ademco 6150) cannot be used to program the control panel (Vista-20P) as it is a fixed-word display and the Vista requires an alphanumeric display to enter programming mode. After some trial and error, I reconfigured the AD2USB as address 16, and disconnected the 6150. AD2USB is connected (via USB) to a RPI, running ser2sock, and I have a good connection with it from my Windows 10 laptop running the AlarmDecoder keypad app. I do not know the installer code, so the only way to enter programming mode is to press * and # at the same time, within 50 seconds of booting the Vista.

How do I press two keys at once on the AlarmDecoder keypad app?

The only search result which seemed promising is this one, but it didn't work:
http://archive.nutech.com/index.php?opt ... =4&id=1864
Obviously that post is a bit dated, so I'm not sure if something has changed, or if I'm doing it wrong, but I connected Putty to port 10000 on the RPI, watched the boot process, hit Ctrl-E 3 times with no result other than it echos the last boot process message.

Any suggestions?
Thanks,
Elliott

The problem

If you attempt to arm/disarm the panel from the lovelace alarm card or manually with the new envisalink.alarm_keypress service, it locks the keypad by then displaying:
User Code Error: Keys 0-9 Locked

Environment

• Home Assistant release with the issue: 0.104.3, but happens with older versions as well, including 0.102.2
• Last working Home Assistant release (if known): n/a
• Operating environment (Hass.io/Docker/Windows/etc.): Hass.io
• Integration causing this issue: Envisalink
• Link to integration documentation on our website: https://www.home-assistant.io/integrations/envisalink/
• Currently using Envisalink 4 - Firmware Version: 01.03.151A

Problem-relevant configuration.yaml

envisalink:
  host: alarm.home
  panel_type: HONEYWELL
  user_name: user
  password: secret
  port: 4025
  evl_version: 4
  keepalive_interval: 60
  zonedump_interval: 2
  panic_type: Police
  zones:
    1:
      name: 'Fire'
      type: 'smoke'
    2:
      name: 'Front Door'
      type: 'door'
    3:
      name: 'Back Door'
      type: 'door'
    4:
      name: 'Garage Door'
      type: 'door'
  partitions:
    1:
      name: 'Alarm'

Traceback/Error logs

2020-02-01 12:00:34 DEBUG (MainThread) [pyenvisalink.envisalink_base_client] Invoking callback: callback_keypad_update
2020-02-01 12:00:34 DEBUG (MainThread) [homeassistant.components.envisalink] Envisalink sent new alarm info. Updating alarms...
2020-02-01 12:00:34 DEBUG (MainThread) [pyenvisalink.envisalink_base_client] ----------------------------------------
2020-02-01 12:00:35 DEBUG (MainThread) [pyenvisalink.envisalink_base_client] TX > b'^03,1,1$'
2020-02-01 12:00:35 DEBUG (MainThread) [pyenvisalink.envisalink_base_client] TX > b'^03,1,2$'
2020-02-01 12:00:35 DEBUG (MainThread) [pyenvisalink.envisalink_base_client] TX > b'^03,1,3$'
2020-02-01 12:00:35 DEBUG (MainThread) [pyenvisalink.envisalink_base_client] TX > b'^03,1,4$'
2020-02-01 12:00:35 DEBUG (MainThread) [pyenvisalink.envisalink_base_client] TX > b'^03,1,2$'
2020-02-01 12:00:35 DEBUG (MainThread) [pyenvisalink.envisalink_base_client] ----------------------------------------
2020-02-01 12:00:35 DEBUG (MainThread) [pyenvisalink.envisalink_base_client] RX < ^03,00$
2020-02-01 12:00:35 DEBUG (MainThread) [pyenvisalink.honeywell_client] Data received:^03,00$
2020-02-01 12:00:35 DEBUG (MainThread) [pyenvisalink.honeywell_client] Code:^03 Data:00
2020-02-01 12:00:35 DEBUG (MainThread) [pyenvisalink.envisalink_base_client] calling handler: handle_command_response for code: ^03 with data: 00
2020-02-01 12:00:35 DEBUG (MainThread) [pyenvisalink.honeywell_client] Envisalink response: Command Accepted
2020-02-01 12:00:35 DEBUG (MainThread) [pyenvisalink.envisalink_base_client] Invoking callback: callback_command_response
2020-02-01 12:00:35 DEBUG (MainThread) [pyenvisalink.alarm_panel] Callback has not been set by client.
2020-02-01 12:00:35 DEBUG (MainThread) [pyenvisalink.envisalink_base_client] ----------------------------------------
2020-02-01 12:00:35 DEBUG (MainThread) [pyenvisalink.envisalink_base_client] ----------------------------------------
2020-02-01 12:00:35 DEBUG (MainThread) [pyenvisalink.envisalink_base_client] RX < ^03,00$
2020-02-01 12:00:35 DEBUG (MainThread) [pyenvisalink.honeywell_client] Data received:^03,00$
2020-02-01 12:00:35 DEBUG (MainThread) [pyenvisalink.honeywell_client] Code:^03 Data:00
2020-02-01 12:00:35 DEBUG (MainThread) [pyenvisalink.envisalink_base_client] calling handler: handle_command_response for code: ^03 with data: 00
2020-02-01 12:00:35 DEBUG (MainThread) [pyenvisalink.honeywell_client] Envisalink response: Command Accepted
2020-02-01 12:00:35 DEBUG (MainThread) [pyenvisalink.envisalink_base_client] Invoking callback: callback_command_response
2020-02-01 12:00:35 DEBUG (MainThread) [pyenvisalink.alarm_panel] Callback has not been set by client.
2020-02-01 12:00:35 DEBUG (MainThread) [pyenvisalink.envisalink_base_client] ----------------------------------------
2020-02-01 12:00:35 DEBUG (MainThread) [pyenvisalink.envisalink_base_client] ----------------------------------------
2020-02-01 12:00:35 DEBUG (MainThread) [pyenvisalink.envisalink_base_client] RX < %00,01,1C08,08,00,****DISARMED****  Ready to Arm  $
2020-02-01 12:00:35 DEBUG (MainThread) [pyenvisalink.honeywell_client] Data received:%00,01,1C08,08,00,****DISARMED****  Ready to Arm  $
2020-02-01 12:00:35 DEBUG (MainThread) [pyenvisalink.honeywell_client] Code:%00 Data:01,1C08,08,00,****DISARMED****  Ready to Arm  
2020-02-01 12:00:35 DEBUG (MainThread) [pyenvisalink.envisalink_base_client] calling handler: handle_keypad_update for code: %00 with data: 01,1C08,08,00,****DISARMED****  Ready to Arm  
2020-02-01 12:00:35 DEBUG (MainThread) [pyenvisalink.honeywell_client] Updating our local alarm state...
2020-02-01 12:00:35 DEBUG (MainThread) [pyenvisalink.honeywell_client] {"alarm": false, "alarm_in_memory": false, "armed_away": false, "ac_present": true, "armed_bypass": false, "chime": false, "armed_zero_entry_delay": false, "alarm_fire_zone": false, "trouble": false, "bat_trouble": false, "ready": true, "fire": false, "armed_stay": false, "alpha": "****DISARMED****  Ready to Arm  ", "beep": "off", "exit_delay": false, "entry_delay": false, "last_disarmed_by_user": "", "last_armed_by_user": "", "armed": false}
2020-02-01 12:00:35 DEBUG (MainThread) [pyenvisalink.envisalink_base_client] Invoking callback: callback_keypad_update
2020-02-01 12:00:35 DEBUG (MainThread) [homeassistant.components.envisalink] Envisalink sent new alarm info. Updating alarms...
2020-02-01 12:00:35 DEBUG (MainThread) [pyenvisalink.envisalink_base_client] ----------------------------------------
2020-02-01 12:00:35 DEBUG (MainThread) [pyenvisalink.envisalink_base_client] ----------------------------------------
2020-02-01 12:00:35 DEBUG (MainThread) [pyenvisalink.envisalink_base_client] RX < ^03,00$
2020-02-01 12:00:35 DEBUG (MainThread) [pyenvisalink.honeywell_client] Data received:^03,00$
2020-02-01 12:00:35 DEBUG (MainThread) [pyenvisalink.honeywell_client] Code:^03 Data:00
2020-02-01 12:00:35 DEBUG (MainThread) [pyenvisalink.envisalink_base_client] calling handler: handle_command_response for code: ^03 with data: 00
2020-02-01 12:00:35 DEBUG (MainThread) [pyenvisalink.honeywell_client] Envisalink response: Command Accepted
2020-02-01 12:00:35 DEBUG (MainThread) [pyenvisalink.envisalink_base_client] Invoking callback: callback_command_response
2020-02-01 12:00:35 DEBUG (MainThread) [pyenvisalink.alarm_panel] Callback has not been set by client.
2020-02-01 12:00:35 DEBUG (MainThread) [pyenvisalink.envisalink_base_client] ----------------------------------------
2020-02-01 12:00:35 DEBUG (MainThread) [pyenvisalink.envisalink_base_client] TX > b'^02,$'
2020-02-01 12:00:36 DEBUG (MainThread) [pyenvisalink.envisalink_base_client] ----------------------------------------
2020-02-01 12:00:36 DEBUG (MainThread) [pyenvisalink.envisalink_base_client] RX < %00,01,1C08,08,00,User Code Error: Keys 0-9 Locked$
2020-02-01 12:00:36 DEBUG (MainThread) [pyenvisalink.honeywell_client] Data received:%00,01,1C08,08,00,User Code Error: Keys 0-9 Locked$
2020-02-01 12:00:36 DEBUG (MainThread) [pyenvisalink.honeywell_client] Code:%00 Data:01,1C08,08,00,User Code Error: Keys 0-9 Locked
2020-02-01 12:00:36 DEBUG (MainThread) [pyenvisalink.envisalink_base_client] calling handler: handle_keypad_update for code: %00 with data: 01,1C08,08,00,User Code Error: Keys 0-9 Locked
2020-02-01 12:00:36 DEBUG (MainThread) [pyenvisalink.honeywell_client] Updating our local alarm state...
2020-02-01 12:00:36 DEBUG (MainThread) [pyenvisalink.honeywell_client] {"alarm": false, "alarm_in_memory": false, "armed_away": false, "ac_present": true, "armed_bypass": false, "chime": false, "armed_zero_entry_delay": false, "alarm_fire_zone": false, "trouble": false, "bat_trouble": false, "ready": true, "fire": false, "armed_stay": false, "alpha": "User Code Error: Keys 0-9 Locked", "beep": "off", "exit_delay": false, "entry_delay": false, "last_disarmed_by_user": "", "last_armed_by_user": "", "armed": false}
2020-02-01 12:00:36 DEBUG (MainThread) [pyenvisalink.envisalink_base_client] Invoking callback: callback_keypad_update
2020-02-01 12:00:36 DEBUG (MainThread) [homeassistant.components.envisalink] Envisalink sent new alarm info. Updating alarms...
2020-02-01 12:00:36 DEBUG (MainThread) [pyenvisalink.envisalink_base_client] ----------------------------------------
2020-02-01 12:00:36 DEBUG (MainThread) [pyenvisalink.envisalink_base_client] ----------------------------------------
2020-02-01 12:00:36 DEBUG (MainThread) [pyenvisalink.envisalink_base_client] RX < ^03,00$
2020-02-01 12:00:36 DEBUG (MainThread) [pyenvisalink.honeywell_client] Data received:^03,00$
2020-02-01 12:00:36 DEBUG (MainThread) [pyenvisalink.honeywell_client] Code:^03 Data:00
2020-02-01 12:00:36 DEBUG (MainThread) [pyenvisalink.envisalink_base_client] calling handler: handle_command_response for code: ^03 with data: 00
2020-02-01 12:00:36 DEBUG (MainThread) [pyenvisalink.honeywell_client] Envisalink response: Command Accepted
2020-02-01 12:00:36 DEBUG (MainThread) [pyenvisalink.envisalink_base_client] Invoking callback: callback_command_response
2020-02-01 12:00:36 DEBUG (MainThread) [pyenvisalink.alarm_panel] Callback has not been set by client.
2020-02-01 12:00:36 DEBUG (MainThread) [pyenvisalink.envisalink_base_client] ----------------------------------------
2020-02-01 12:00:36 DEBUG (MainThread) [pyenvisalink.envisalink_base_client] ----------------------------------------
2020-02-01 12:00:36 DEBUG (MainThread) [pyenvisalink.envisalink_base_client] RX < %00,01,1C08,08,07,User Code Error: Keys 0-9 Locked$
2020-02-01 12:00:36 DEBUG (MainThread) [pyenvisalink.honeywell_client] Data received:%00,01,1C08,08,07,User Code Error: Keys 0-9 Locked$
2020-02-01 12:00:36 DEBUG (MainThread) [pyenvisalink.honeywell_client] Code:%00 Data:01,1C08,08,07,User Code Error: Keys 0-9 Locked
2020-02-01 12:00:36 DEBUG (MainThread) [pyenvisalink.envisalink_base_client] calling handler: handle_keypad_update for code: %00 with data: 01,1C08,08,07,User Code Error: Keys 0-9 Locked
2020-02-01 12:00:36 DEBUG (MainThread) [pyenvisalink.honeywell_client] Updating our local alarm state...
2020-02-01 12:00:36 DEBUG (MainThread) [pyenvisalink.honeywell_client] {"alarm": false, "alarm_in_memory": false, "armed_away": false, "ac_present": true, "armed_bypass": false, "chime": false, "armed_zero_entry_delay": false, "alarm_fire_zone": false, "trouble": false, "bat_trouble": false, "ready": true, "fire": false, "armed_stay": false, "alpha": "User Code Error: Keys 0-9 Locked", "beep": "unknown", "exit_delay": false, "entry_delay": false, "last_disarmed_by_user": "", "last_armed_by_user": "", "armed": false}

Additional information

It's rather hard to fully troubleshoot since once it locks the keypad, it takes 10-15 minutes for it to unlock.

How do I reset my Honeywell alarm?

How do I make Vista 128BPT default?

How do I change my Vista 128 code?

Where is the master code on Vista