What apps can you send money through

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What’s New

Sep 15, 2022

Version 9.6.1

We regularly make improvements to the app with each release.

Our latest update contains fixes and enhancements to make your sending experience more seamless.

Ratings and Reviews

Not easy or quick

The first time I sent money through the app it worked great. Money was available quick and there were no issues. I tried to send more money the next day and I get a phone call telling me that they need to verify some information from me. Okay that’s fine. I give them my email, phone number, full name of the recipient. Then they ask me why I’m sending the money? Why does it matter why I’m sending the money it’s my own money? Then they ask when I’m gonna send money next. I tell them I don’t know, I’m not sending it on a schedule, it’s money to help out a family member. The lady on the phone then tells me that I need to send in a valid ID and my bank statement to make sure I’m not “caught in a scam”. I told her I can’t send those in right now, I’m in Mexico. She tells me that if they don’t receive the documents within 48 hours the transaction will be canceled. I was sending the money because I needed it quick and this is not quick at all. The lady couldn’t help me in this situation in any way. They also cancelled any transaction my boyfriend and his sister (who have sent money through this app many times) tried to send to the same family member. Ridiculous.

Scary Business Practice

Used Xoom a couple of times successfully. I Had to reset my password and it warned me that if i forced a reset it would have to delete all my saved bank accounts. Good security practice which I’m fine with so i went ahead with it. Then when i was processing a transfer I entered my bank account and it returned an error stating that this account already existed.. I tried my debit card and received same message. but I thought that it deleted all my previously saved accounts? I didn’t get an option to use a saved account. Called customer service and the person very briefly told me that they could. It delete my accounts in the backend and there was no way for me to try to use them so there is nothing they can do and that the only option was for me to use another account. I explained that those were my only two accounts checking and debit and that I don’t have a different account to use. Normally people just have one checking account. His answer bluntly was “sorry there is nothing we can do”. He pretty much told me that I have to go do business with someone else. Needless to say I created an account with Remitfy and worked perfectly as advertised. cheaper fees also. Now I need to figure out how to get Xoom to delete my accounts from their systems. It’s scary to know that they keep everyone’s accounts in their databases permanently and their systems is so messed up that their customer service is telling people that they can’t erase them!!

This app/company is AWFUL

This company is profoundly dysfunctional. Transactional security is high touch - which can be a positive - but because customer service and verification is totally non responsive, completing transactions is impossible. After attempting to complete a relatively low dollar value transaction, I received an email a few DAYS later that the transaction had been canceled for “security reasons” - nothing more specific. The email instructed me to write to its “appeals” department to dispute the cancellation. I did so. TWO WEEKS later I had still received no response. I called their “customer service” - communication was extremely difficult. I was asked a host of redundant and inane questions. After 20 minutes I was told that everything was verified and that the transaction would go through. To my surprise, I received an email inviting me to attempt another transaction - in other words the company would not complete the original transaction on its original terms, but expected me to “try again.” I had just wasted TWO and a half weeks attempting to verify a transaction this company was not going to honor even after I had “successfully” verified it. This is obviously problematic when you are sending or receiving money internationally and have exposure to changes in exchange rate. My wife ultimately completed the transaction without incident on TransferWise. I hope PayPal can get it’s money back for this lemon.

App Privacy

The developer, Xoom Corporation, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

• Financial Info
• Location
• Contact Info
• Identifiers
• Usage Data
• Other Data

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

• Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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Compatibility iPhone Requires iOS 13.0 or later. iPod touch Requires iOS 13.0 or later.

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• Developer Website
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• Developer Website
• App Support
• Privacy Policy

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