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If you're one of the millions of people who've had travel plans thrown into disarray due to the coronavirus (COVID-19), it can be a double blow if you learn your flights and accommodation are non-refundable. But don't lose hope just yet - you might be able to get some money back after all. Here's our guide on when you can get refunds, and how you can do it. Coronavirus (COVID-19): What if I booked non-refundable flights and other services?
The ACCC has put together a guide to help navigate consumer rights and expenses related to COVID-19. Other COVID-19 guides;You have cover for cancellations costs The cancellation is outside of your control If you find yourself in this position, make sure to keep all your receipts, have proof that your expenses were non-refundable, and make a claim directly with your travel insurer. This depends on your airfare but, generally, if your flight is non-refundable then no. An airline may consider waiving cancellation fees for extenuating circumstances like a death in the family, but not if you've just changed your mind. If your non-refundable flight is cancelled by the airline, they may offer you an alternative option, a credit value or a refund - if you're lucky. How do I know if my flight is non-refundable?There are a few ways to figure out the rules of your airfare;
Beware of low-cost airlines and cheap faresCheap flights can be tempting but it's important you understand exactly what you're getting for your money. Low-cost carriers and budget airlines provide the bare minimum for air travel, and charge extra for other services. Here are some examples;
Cancellation and refund policies of major Australian airlinesSearching through terms and conditions can be tricky, not to mention boring. So we did it for you. Here's a brief summary of refund policies in place with major airlines. Cancellation fees vary based on your destination and fare type, so we've highlighted the maximum fee the airline could charge to cancel an international return airfare.
*This information is accurate as of 6 August 2021. These fees are per person and may not be applicable to codeshare flights. Cancellation and refund policies of major travel agentsWhen you book a flight through a travel agent, a separate cancellation fee may be applied to your booking. YThat means, if you need to cancel your flight, or change the date, you'll incur both the airline cancellation fee and the travel agent cancellation fee. If you have the right travel insurance policy, it may cover you for both expenses. This table outlines the agency cancellations fees that are applied on top of the airline cancellation fees. It mainly refers to international flight bookings since these have the highest penalties.
Cancellation and refund policies of major online aggregatorsIf you’ve booked your flight through an online website like Skyscanner or Webjet, you’ll normally be directed to the airline itself to deal with the cancellation admin, but sometimes you’ll need to pay a third-party cancellation fee aswell.
Finder analysed the Bureau of Infrastructure, Transport and Regional Economics (BITRE) data for airlines cancellations dating back to 2010, to find out which was the worst-performing airline in Australia.
Bureau of Infrastructure, Transport and Regional Economics (BITRE) Yes. If you have a valid travel insurance policy, then it should cover most non-refundable expenses. You'll have to provide copies of your receipt and prove that you can't be reimbursed elsewhere. If you don't hold valid travel insurance, it's still worth getting in touch with the accommodation provider to see if they will let you change the dates of your booking, or give you a credit voucher. Try to give them as much notice as possible. How do I know if my accommodation is non-refundable?Here are a few hints to help you figure out if your hotel is non-refundable.
Here are some examples of why your travel insurance policy may not cover you:
Once you enter in your details and click "Get my quote" you can filter the results by clicking "Cancellation fees" on the left side of the page to only see policies that include this. Type or select country destination(s)Popular Destinations AmericasAsiaEuropePacificAfrica Can't find your destination? Just type it in the box above. By submitting this form, you agree to the finder.com.au Privacy & Cookies Policy and . Are non refundable plane tickets refundable?Non Refundable Tickets:
Non-refundable tickets cannot be returned for a refund. However, if you cannot use your ticket, you may be able to apply its value toward a future flight. The airline may charge additional fees for changes made to a non-refundable ticket.
How do I get my money back from a non refundable trip?The airline may not notify you of a qualifying schedule change, so if you've purchased a non-refundable fare that you would like to refund, be sure the check the flight schedule to see if it has changed in any way. If it has, call the airline and request a refund, explaining that the schedule no longer works for you.
What happens when you cancel a non refundable flight?Understanding 'nonrefundable'
Depending on the ticket type, often, 'nonrefundable' simply means: The airline will not give you all of your money back if you cancel (true for most basic economy tickets). The airline will not refund your ticket value as cash (it will be remitted as a voucher instead).
Can I change my non refundable airline ticket?In such unfortunate circumstances, you can contact the airline to request a free cancellation or to reschedule your flight in light of the circumstances. You will likely need to provide some form of documentation as proof of the situation such as a death certificate.
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