Protection you need, peace of mind you deserveKeeping your financial information secure is absolutely essential when buying online. Whether it's ecommerce, sending money or buying with debit and credit cards online, trust PayPal to help keep your transactions secure.Set up a PayPal account Show
Security for buyersYour financial informationPayPal helps keep your transactions secure by not sharing your full financial information with sellers. 24/7 MonitoringWe monitor transactions 24/7. That should help you rest easy. Secure technologyOur encryption help keeps your online transactions guarded from start to finish. Fraud preventionContact us if anything seems suspicious so we can help you protect yourself from fraudulent charges against your account. We'll never ask for sensitive information in an email. Dispute resolutionIf there’s a problem with a transaction, we’ll put a hold on the funds until the issue is resolved. We investigate and stay involved every step of the way. Purchase protection around the globeBuy or sell around the globe. We process 25 currencies in over 200 markets to make sending, spending, and selling simple and secure. Protection you can count onIf you don't receive the item that you ordered, or it shows up significantly different from its description, you may qualify for Purchase Protection, and we'll reimburse you for the full purchase price plus any original shipping costs, subject to terms and limitations. If you are charged for a transaction that you didn't make, let us know within 60 days, and we've got you covered. Purchase Protection covers all eligible purchases where PayPal is used, as well as payments made through our website. To take advantage of Purchase Protection, we require, among other things, that PayPal accounts be kept in good standing and ask that a dispute be filed within 180 days of your purchase or payment. Read purchase protection requirements What’s covered with PayPal Purchase Protection
What’s not covered with PayPal Purchase Protection
Account ProtectionIf you report an unauthorized transaction problem within 60 days from the transaction date, we’ll investigate right away. You aren’t liable for unauthorized purchases made from your account. Responsive SupportWe're here to help. Tell us if you suspect strange activity, identity theft, or phishing and we’ll be on the case. Help us by forwarding any suspicious emails to so we can investigate.
You're Protected If:1. You were charged for something you didn't purchase. This may mean someone has used your PayPal account without your knowledge or approval. Report it within 60 days and PayPal will investigate. You will be covered by our $0 Liability for Eligible Unauthorized Transactions program. 2. Your order never arrives. All you have to do is log in to your account and open a dispute to get the refund process started. If you made the purchase on eBay, start here instead. 3. Your order arrives, but it's significantly different than it was described. There are a variety of scenarios that meet this condition, for instance:
RefundsIf an order doesn’t arrive or it doesn’t match the description, we’ll reimburse the full cost of eligible purchases plus original shipping.
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