In order to ensure your professional resume will support your goals, use this customer service representative job description to inform what you should highlight on your resume. Show
By reviewing job description examples for customer service representatives, you'll be able to identify what technical and soft skills, credentials, and work experience matter most to an employer in your target field. Customer service representative job descriptionThe Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer inquiries to ensure customer satisfaction. Requires a high school diploma or equivalent and 0-3 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Rely on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager. The target is to ensure excellent service standards and maintain high customer satisfaction. Customer service representative duties:
Customer service representative requirements:
Customer service representative skills & proficiencies:
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Related Articles:What are the duties of a Customer Service Assistant?Duties in Customer Service Assistant jobs:
Giving information and helping to solve customer problems. Selling products and taking orders. Arranging services for customers, for example, booking hotel rooms or arranging car hire. Processing complaints and, if appropriate, issuing refunds.
How do you describe customer service on a resume?The following are several examples of customer service duties you can include on your resume: Maintain customer accounts and record account information. Oversee customer financial accounts and process customer adjustments. Make product recommendations or services to customers based on their needs and preferences.
How do I describe my assistant job on my resume?Administrative Assistant Resume Writing Guide. Doing administrative and clerical tasks (such as scanning or printing). Preparing and editing letters, reports, memos, and emails.. Running errands to the post office or supply store.. Arranging meetings, appointments, and executive travel.. |