Member Services
Kaiser Permanente Member Services: Monday thru Friday, 7:00 a.m. to 7:00 p.m. ET
- 855-512-5997
- (TTY 711)
- //my.kp.org/shbp/
Nurse Advice: 24 hours a day/7 days per week
- 404-365-0966
- 800-611-1811
Appointment Scheduling or Prescription Help: Monday thru Friday, 7:00 a.m. to 7:00 p.m. ET
- 404-365-0966
- 800-611-1811
Wellness Program Customer Service: Monday thru Friday (except holidays), 8:00 a.m. to 10:00 p.m. ET
- 866-300-9867
Kaiser Permanente Rollover Account (KPRA) Customer Service: Monday thru Friday (except holidays), 11:00 a.m. to 8:00 p.m. ET
- 877-761-3399
- www.kp.org/healthpayment
Fraud Hotline:
- 855-512-5997
- www.kp.org/healthpayment
Agency profile
KAISER PERMANENTE - SOUTHERN CALIFORNIA
The agency provides health insurance for people of all ages in Los Angeles county and southern California. There are no geographic restrictions.
Address
393 E. Walnut St.
Pasadena , Los Angeles 91188 (Physical)
Get directions
Site Hours
Customer service is available Monday through Sunday, 24 hours per day.
Service/Intake | (800) 464-4000 (Member Services) (800) 443-0815 (Medicare Member Services) (800) 488-3590 (Customer Service / Application Info) (800) 788-0616 (Spanish) (800) 757-7585 (Chinese Dialects) (877) 852-5081 (Medicare Info & Enrollment) (888) 576-6225 (Nurse Advice Line) (800) 788-0710 (Point of Service, PPO, and Out-of-Area Indemnity members) |
TDD | (866) 973-4584 |
Service/Intake and Hotline | (888) 550-0951 (Vaccine Hotline) |
All services by this agency
Health Insurance/Dental Coverage Medical Information Services Medicare Advantage Plan EnrollmentKaiser Permanente health plans around the country: Kaiser Foundation Health Plan, Inc., in Northern and Southern California and Hawaii • Kaiser Foundation Health Plan of Colorado • Kaiser Foundation Health Plan of Georgia, Inc., Nine Piedmont Center, 3495 Piedmont Road NE, Atlanta, GA 30305, 404-364-7000 • Kaiser Foundation Health Plan of the Mid-Atlantic States, Inc., in Maryland, Virginia, and Washington, D.C., 2101 E. Jefferson St., Rockville, MD 20852 • Kaiser Foundation Health Plan of the Northwest, 500 NE Multnomah St., Suite 100, Portland, OR 97232 • Kaiser Foundation Health Plan of Washington or Kaiser Foundation Health Plan of Washington Options, Inc., 1300 SW 27th St., Renton, WA 98057
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