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The Social Security Administration assigns Social Security numbers, and administers the Social Security retirement, survivors, and disability insurance programs. They also administer the Supplemental Security Income program for the aged, blind, and disabled.

Table of Contents Show

Agency Details
Local Offices:
Main Address:
Government branch:
Popular Services from Social Security Administration
Related Agency
How to Get Help
What you should know before you visit
1 See if your office is only available by phone or only open for appointments
What to know about hearings
Additional Resources
How do I speak to a live person at Social Security?
How do I get Social Security to answer the phone?
Why is Social Security not answering their phones?
Can I apply for Social Security retirement over the phone?

Agency Details

Acronym:

SSA

Website:

Social Security Administration (SSA)

Contact:

Contact the Social Security Administration

Local Offices:

Find a Social Security Office Near You

Main Address:

6401 Security Blvd.
Baltimore, MD 21235

Toll Free:

1-800-772-1213

TTY:

1-800-325-0778

Forms:

Social Security Administration Forms

Government branch:

Independent Agency

Retirement Benefits

Disability Benefits

Get, Replace, or Correct a Social Security Card

MySocialSecurity Online Account

Social Security's Popular Baby Names

Office of Public Inquiries and Communications Support

Social Security office hours are 9:00 a.m. – 4:00 p.m. Mondays, Tuesdays, Thursdays, and Fridays, and 9:00 a.m. – 12:00 p.m. on Wednesdays.

Most Social Security services do not require a visit to an office. People may create their my Social Security account, a personalized online service, at www.socialsecurity.gov/myaccount.

Through their my Social Security account, people can check personal information and conduct business with Social Security. If they already receive Social Security benefits they can start or change direct deposit online, and if they need proof of their benefits, they can download their current Benefit Verification Letter from their account.

People not yet receiving benefits can use their online account to get a personalized Social Security Statement, which provides earnings information as well as estimates of future benefits. Milwaukee residents may request a replacement Social Security card online if they meet certain requirements. The portal also includes links to information about other online services, such as applications for retirement, disability and Medicare benefits.

Many Social Security services are also conveniently available by dialing toll-free, 1-800-772-1213. People who are deaf or hard of hearing may call Social Security’s TTY number, 1-800-325-0778.

Local Social Security offices are offering more in-person appointments and have resumed in-person service for people without an appointment1.

As we expand in-person service, we expect our offices to be very busy. We strongly encourage you to continue to go online, call us for help, and schedule appointments in advance.

How to Get Help

The best way for people with access to the internet to get help from Social Security is online at ssa.gov.
If you cannot use our website, call our National 800 Number (1-800-772-1213) or your local Social Security office for help. For quicker access to a representative at our National 800 Number, try calling early in the day (between 8 a.m. and 10 a.m. local time) or later in the afternoon (between 4 p.m. and 7 p.m. local time). We are also less busy later in the week (Wednesday to Friday) and later in the month.
If we are unable to help when you call our 800 number or local office, we will schedule an appointment for you by phone or in-person.
We may need to schedule you for an appointment at a later date or call you back to provide the service you are requesting.
The number of people a local office can help in person will depend on local health conditions and other factors.

What you should know before you visit

If you visit an office, please keep these very important points in mind:

You must complete a self-assessment checklist to see if it is safe for you to enter an office.
Everyone must wear a mask. We will provide a mask if you do not have one.
Hand sanitizer is available.
You may need to wait outside because space in our offices may be limited. Please plan for the weather.
If you do not have an appointment, you should expect long lines, especially during the busiest times in our offices: Mondays, the morning after a Federal holiday, and the first week of the month.

1 See if your office is only available by phone or only open for appointments

View a list of offices closed to in-person service (telephone only) or providing in-person service only by appointment at our Office Closings and Emergencies webpage.

What to know about hearings

If you are thinking about appealing a decision, or you have an appeal pending, we want you to know you have options that could help you have your hearing sooner.

We resumed offering some in-person hearings and we continue to offer hearings by online video and by phone. Online video hearings and telephone hearings are convenient, safe, and secure. Learn more about hearings options.
We continue to increase the number of in-person hearings. As our capacity grows, we will move to a more normal scheduling process.

Additional Resources

Is it time for your COVID-19 vaccine booster? Find free vaccines near you at www.vaccine.gov.

You can call our National 800 Number at 1-800-772-1213 between 8:00 a.m. – 7:00 p.m., Monday through Friday. Wait times to speak to a representative are typically shorter early in the day (between 8 a.m. and 10 a.m. local time) or later in the afternoon (between 4 p.m. and 7 p.m. local time).

We are available to assist you by telephone, mail, or at www.ssa.gov/agency/contact/ through the internet. Our toll-free number is 1-800-772-1213. Teleservice representatives are on duty to answer your calls between 8:00 a.m. and 7:00 p.m. Monday through Friday.

The SSA essentially claims that they are not set up to handle this volume of calls.

Form SSA-1 | Information You Need To Apply For Retirement Benefits Or Medicare. You can apply: Online; or. By calling our national toll-free service at 1-800-772-1213 (TTY 1-800-325-0778) or visiting your local Social Security office.