Why isnt disney plus working on roku

Disney+ has solidified itself as one of the essential streaming services by offering high quality TV shows and films from Marvel, Star Wars and other beloved franchises, alongside a variety of other programming such as nature documentaries and Pixar movies. For that reason, Disney+ is the latest streaming service to increase its price in the US, taking it up to $10.99 a month. That’s $3 more than you’d have normally paid, and if you want to remain at that price, you’ll be watching ads.

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The ad-supported tier is a new addition for Disney+ and it’s first starting off in the US before coming to other key markets at some stage in 2023. This new tier, Disney+ Basic, allows you to pay less, but you’ll be restricted in what you can do with it. You will be able to watch all the same content as the newly named Disney+ Premium, but you won’t be able to use Downloads, GroupWatch, or SharePlay features. Dolby Atmos support also won't be available. Disney says these features aren't available at launch, which may mean they're set to bring them to the Basic tier at a later date.

Oddly, Disney+ Basic is also not available on any Roku device, which means you’ll have to pay for the Premium subscription if that’s your streaming device of choice. It’s unclear why Roku isn’t being included, but there’s no sign of Disney fixing the problem either. If you need to change your streaming device, we’ve got a selection of the best streaming devices for you to pick from. The Basic tier also isn't available for those wanting to use the Microsoft Windows Desktop app.

The standard Disney+ Basic will cost $7.99 a month from now, and if you decide not to switch from your current setup you’ll be moved automatically to the $10.99 plan. There are other options with a Disney Bundle Duo Basic that gives you both Disney+ and Hulu with ads on both for $9.99 a month. Add on an extra $3 a month, and you’ll get the Disney Bundle Trio Basic, which offers the same two services and ESPN+ with ads. Finally, you can get Hulu's Live TV option included with those three other services for $69.99 a month.

We don’t yet know how many ads you’ll be served during your next Disney+ binge, but we do know that ads are currently restricted to ones sold through direct partnerships with Disney. Eventually, that will change, though. So far, the company has said it won’t be including ads related to alcohol, politics, or rival media companies. Plus, there won't be targeted ads at launch, but that is expected to launch at some point soon.

Disney Plus is one of the hottest services out there which comes with a huge catalogue of exclusive movies and content to its subscribers. The platform also comes with some exciting bundle deals, making it a preferred choice among most users. Interestingly, it can also be added to your Roku TV using the online Roku Channel Store and found on the Roku home screen under streaming channels. The service is supported on a range of Roku TV models; however, there have been several instances where users encountered issues running it on their devices.

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A number of Roku users have complained that they have been facing issues while trying to get Disney Plus to run on their devices. The issue has been raised by many users over the past; however, it can be caused due to specific reasons.

Now, before we focus on the solutions, you should note that Disney+ is available on Roku only in a few countries like the United States and Canada. So, the first thing you need to do is to make sure that Roku offers Disney Plus in your country. If it is available in your country and you are still having trouble, you can try out the steps detailed below.

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How to fix the issue?

If you are having issues trying to run Disney Plus on Roku, the first thing you need to do is perform a system restart. Once you have done that, you need to update it to the latest version. To perform a restart, follow this path - Settings > System > System restart. To perform a system update, follow these steps - Settings > System update.

If that doesn’t seem to resolve the issue, you need to unplug the Roku device from the power outlet, then plug it back in after about a minute. In most cases, this should resolve the issue. However, if you are still facing the issue, you can follow these simple steps.

Step 1: Go to your Roku home screen and select 'Disney+'

Step 2: Press the star button on the remote and click on 'Remove channel' to delete the service.

Step 3: Now, go back to the home screen and use the search bar to search for Disney+ and add it back to the device.

Step 4: Click on the 'Add Channel' button to add it back. This should fix the issue for most users.

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A number of users have also been facing a Disney Plus error 401 on their devices, However, one should note that this error code denotes device incompatibility and it can be faced across various devices and platforms. In this case, all you need to do is check the Disney Plus software and device compatibility list on Disney Plus' official website.

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