Chase customer service talk to a person

Chase Bank Phone Numbers and Emails

Toll-Free Number:

Customer Service:

  • (877) 469-0110

    Domestic Chase Military Services

  • (800) 432-3117

    Lost or Stolen Credit Card

  • (318) 340-3308

    Military Personnel And Veterans Overseas

Chase Bank Emails:

Accessibility

Business Customer Service

Report Fraud

Claim Your Business

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Chase Bank Contact Information

Corporate Office Address:

JPMorgan Chase and Co.

270 Park Avenue

New York, New York 10172

United States

Other Info (opening hours):

Mailing Addresses:

P.O. Box 6185,

Westerville,

Ohio 43086,

United States

P.O. Box 182077,

Columbus,

Ohio 43218,

United States

Other Location:

340 S. Cleveland Ave, Building 370,

Westerville,

Ohio 43081,

United States

Additional Fax Number:

Accessibility +1-847-787-5125

Chase Bank Rating Based on 815 Reviews

Rating details

1.6 more details

Product or Service Quality

Rating Details

Product or Service Quality

Diversity of Products or Services

Discounts and Special Offers

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Rating trend

Summary of Chase Bank Customer Service Calls

7K TOTAL
CALLS

03:51 AVG CALL
DURATION

19% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Chase Bank Customer Service?

Account Question:

  • 5d ago “I just opened an online account but I want to cancel the application”
  • 5d ago “Locked out of account”
  • 7d ago “Account question”

Payments and Charges Question:

  • 4d ago “New debit card”
  • 6d ago “NSF charge”
  • 7d ago “Lost debit card”

Request for Information Question:

  • 4d ago “How do I try to get a first time home loan?”
  • 6d ago “I need information on my old account”
  • 10d ago “About my debt card”

Cards Question:

  • 9d ago “Lost Bank card”
  • 12d ago “Card issue”
  • 12d ago “I haven't receive my card”

Product/ Service Question:

  • 10d ago “What happens if I’m overdrawn”
  • 1M ago “Order a debit card”
  • 1M ago “To connect my business account with my personal account”

Activation/ Cancellation Question:

  • 11d ago “To cancel an appointment”
  • 22d ago “Cancel card”
  • 1M ago “Activate a card”

Shipping and Delivery Question:

  • 25d ago “Where is my replacement card”
  • 2M ago “Didn't get paid direct deposit”
  • 2M ago “Never received debit card in mail”

Return/ Replace Question:

  • 6d ago “Change account phone number”
  • 18d ago “Change address”
  • 1M ago “Return phone call”

Staff Question:

  • 1M ago “Customer service”
  • 1M ago “Talking with customer service”
  • 4M ago “Customer service for atm card”

Refund Question:

  • 1M ago “I don't see a refund I was supposed to receive since august”
  • 5M ago “Refund on debit”
  • 5M ago “To get overdraft fees waived or refunded”

Employment Question:

  • 1M ago “Pay off car”
  • 6M ago “Trying to get payroll check”
  • 6M ago “Pay off loan”

Website/ Application Question:

  • 4M ago “What's wrong with your website?”
  • 5M ago “To ask for my application.”
  • 1Y ago “Chase text "looks like this part of our site is not working right now"”

Other Question:

  • 2h ago “I am locked out of online access”
  • 1d ago “Bal”
  • 1d ago “Cc”

About

Chase Bank Terms of Service

Please upgrade The Customer's browser. The company will stop supporting this version of The Client's browser soon. Upgrade now to protect The User's accounts and enjoy a better experience. Chase Bank has signed The Client of Chase Bank out of The User's account. www.chase.com has enhanced Chase Bank's' platform for chase.com. For a better experience, download the Chase app for The Client's iPhone or Android. Or, go to System Requirements from The Customer's laptop or desktop. It appears The Client's web browser is not using JavaScript. Without it, some pages won't work properly. Please adjust the settings in The User's browser to make sure JavaScript is turned on. PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. BY ACCESSING THIS WEBSITE THE CLIENT AGREE TO BE BOUND BY THE TERMS AND CONDITIONS BELOW. THESE TERMS AND CONDITIONS ARE SUBJECT TO CHANGE. ANY CHANGES WILL BE INCORPORATED INTO THE TERMS AND CONDITIONS POSTED TO THIS WEBSITE FROM TIME TO TIME.

To read more: https://www.chase.com/digital/resources/terms-of-use

Chase Bank Privacy Policy

To read more: https://www.chase.com/digital/resources/privacy-security

Chase Bank Pros and Cons

Pros: Having atms everywhere, Convenience, When chase cared about customers, Online banking, No one is very helpful

Cons: Poor customer service, Unethical business practices, Dishonesty of service reps, Very bad service, Rude customer service

Related Companies

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Summary

In 2000, Chase Bank was acquired by JP Morgan. JPMorgan Chase was incorporated in 1968. It is a financial holding company. JPMorgan Chase's principal bank subsidiaries are JPMorgan Chase Bank, National, and Chase Bank USA, National Association, a national banking association that is the Firm's credit card issuing bank. JPMorgan Chase's principal nonbank subsidiary is J.P. Morgan Securities Inc., its United States investment banking firm. The bank and nonbank subsidiaries of JPMorgan Chase operate nationally, as well as through overseas branches and subsidiaries, representative offices and subsidiary foreign banks. The Company's activities are organized into six business segments: Investment Bank, Retail Financial Services RFS, Card Services CS, Commercial Banking CB, Treasury Securities Services TSS and Asset Management AM.

Chase customer service talk to a person

Chase Bank is ranked 133 out of 792 in Banks category

Area Served

USA, Worldwide

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Chase customer service talk to a person

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Chase customer service talk to a person

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How do I speak to a live person at Chase?

Need help with your account? Sign in to chase.com and send us a secure message; or call 1-800-935-9935.

Does Chase have 24/7 customer service?

Personal Banking Customers With Existing Accounts Existing account holders can reach Chase toll-free by calling 800-935-9935. Make sure you have your debit card and PIN available for faster service. Additionally, automated support is available 24/7.